Heather Evans

Head of Client Experience

Born in a village in South Wales, I grew up in England near Bath and the rolling countryside hills of Somerset. At 18, I terrified my family by booking a one-way ticket to Vietnam, and in one way or another have been travelling ever since. I recently hit my 40th country, and as long as I have travels planned, I am happy!

In my role I am all about cultivating connections, something I have definitely developed in travelling. Abroad, you have to talk to strangers and ask people for help, and the best trips are those you come home from with lots of new friends – locals and other intrepid explorers! One of our core living values here at Jacada is to ‘cultivate connections’, and I love that we are always talking to people all over the world, and finding out little cultural differences and commonalities between cultures every day.

I was lucky enough to visit Iceland not too long ago and stay at the magnificent Deplar Farm. Miles from anywhere, we arrived in the evening, and stepping out of the Superjeep, I saw more stars than I knew was possible for the naked eye to see. It felt like being at the very end of the earth… but with a geo-thermally heated pool, a swim-up bar, and five-star service! You have to go and see it for yourself – it’s worth every penny.

London

heather@jacadatravel.com

See where I’ve travelled

What my clients say

Working with Rosie and Grace at Jacada on our girlfriend’s trip to Morocco was so easy and enjoyable. They both were so great in helping us think through the itinerary for the trip, making adjustments, and even helping out on a few things during the trip that needed addressing. They were always ready to jump on the phone leading up…

Published 10th April 2025 on Trustpilot

Carolyn Miles

Very professional organization. They planned every minute of our vacation and it was all done with the highest level of service possible. My wife got travel sick one of the days and they went above and beyond to ensure she was ok. I would highly recommend using Jacada if you're looking for a high-end, first class experience. of course you…

Published 06th April 2025 on Trustpilot

Jason Fiorelli

This was my first time using a travel agent, I was anxious about putting an important trip into someone else’s hands. I shouldn’t have been at all. From the start, I felt heard and understood. If I thought the budget crept too high, they worked with me to get to a more comfortable place. When I was adamant about staying…

Published 30th March 2025 on Trustpilot

Andrew

The folks at Jacada are real pros. They delivered an amazing trip, which was beyond expectations. My 3 kids (17-19-22 years old) best summed it up after our trip: "best trip ever"! Thank you Jacada.

Published 30th March 2025 on Trustpilot

Stephane Lemay

The planning was excellent, we were supported the entire time by knowledgeable, helpfull people for a stress-free vacation. Accommodation and tours were all first class. Will use Jacada in the future.

Published 29th March 2025 on Trustpilot

Donald Bendickson

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