Great customer care and personalized experiences!
An absolutely wonderful experience. Everyone we interacted with from Jacada was a consummate professional with great communication and attention to detail. The trip design was exactly what we asked for, 5 stars the whole way.
My one request to make the experience perfect would be increased transparency about the details of the trip. I wholly admit this need might be my own character flaw having difficulty conceding control. I found myself uncertain about what to expect next during multiple portions of the trip. Regardless of that, every single detail was attended to and were we cared for with white gloves the entire way. No ball got dropped.
Highly recommended.
Overall a satisfying and memorable one!
Services were great, able trying their best to tackle and meet your last-minute changes/requests. The land operators at most of the destinations were professional enough to provide information and assistance during the trip. The hotels arranged throughout the entire trip were just terrific – does make the best out of the stay!
Restaurants and gourmets selected were also one fine touch! Though we missed Central in Lima due to late booking but the alternative option in Astrid Y Gaston was definitely worth comparing!
Airstream Campus in Bolivia was an unique experience! Photographer arranged for the day in Salt Flats – FANTABULOUS!
That being said, there are parts to be improved – such as the itineraries selected in Mexico – do prefer more scenic activities rather than shopping in the touristic booths and sheds. Information provided by the Tour Guide was sometimes confusing, giving us a bit of hard time during the application of visa in Bolivia; as well as the pick up transfer to Chile. I believe if these were being attended to for improvement. I’d not hesitate to rate a 5 star in my next trip with Jacada Travel.
We have never had such a thoughtfully conceived itinerary proposed to us and which was executed well beyond even our highest expectations.
The local staff were fully briefed on what was to be included at each stop and (with one minor exception) they flawlessly followed through.
And we cannot say enough about our travel designer, Sarah Kounnou. She really “knows her stuff”! She gave us superb advice and was able to meet our every need. And she monitored how the journey was unfolding each and every day. She is a star and was instrumental in our 5 star rating of Jacada.
We are now in the process of arranging another journey with Jacada and we cannot wait for it to begin.
As first-time travelers to Asia, we were so grateful that we had Jacada to help us with the details. From the amazing hotels to the lovely excursions, we certainly had a memorable trip.
Our guides were very knowledgeable which helped us get so much more out of our Cambodian and Thai experience. Jacada and the people who guided us through our journey were reliable and completely flexible. I’m extremely comfortable recommending Jacada Travel to friends and family!
Our small group of four arranged a private tour of Southeast Asia using Rachel in London and Gloria in Hong Kong as our primary contacts. We gave them a general idea of the countries we wanted to visit, and they set up everything, including timing in each city and activities. The hotels were uniformly excellent, as were the drivers and local guides who really enhanced our experience with their own personal life experiences and intimate knowledge of the local environs, food, culture and politics. We all felt that the trip exceeded our expectations in every way. There was truly value for the money, and honestly we felt the cost was extremely reasonable for the experience we had. We cannot recommend Jacada and these particular representatives strongly enough. It would have been impossible to plan this vacation on our own. We are looking forward to using Jacada in the future and recommend the without reservation.
we felt taken care all throughout the journey.
Jacada was with us.
Communication before the trip was excellent and all guides and excursions were great as well.
Excellent in every respect! Jacob took the time to discern our needs and travel style and crafted the perfect holiday – we were completely spoiled. Thank you very much – we certainly recommend Jacada.
– Excellent itinerary; perfectly matched our interest
– Provided great accommodation
– Staff is very friendly and helpful. Our flight has been cancelled from Cusco to Lima, James who was our local staff provided a good arrangement until our flight was rescheduled.
We appreciated Jacada’s flexibility, follow up and attentiveness, our trip would not have been as fantastic as it turned out. The locations, restaurants and hotels were great picks. The itinerary gave us a wonderful taste of the beautiful areas of Chile.
Our guide in Santiago, Juan Manuel, was absolutely amazing. We really felt he went above and beyond taking care of us, through the airport (multiple times), the tour and being accessible throughout our trip. Juan is caring, positive, knowledgeable and just plain fun to be around. He really is a wonderful representative of Jacada. And Susanne, special thanks to you on your insight in planning and Roberto for making the adjustments to our schedule. The attention to detail you provided (including our in country flight seat selection) were spot on, and the bottle of bubbly and massage at our hotel arrivals were greatly appreciated!
We had an absolutely incredible and memorable time in Chile, which was only made possible by “Team Jacada”!
Another excellent Jacada trip . This time we wnt to Thailand . Although we were close to ” the eye of the coronavirus storm ” it didn’t impact our holiday . In fact it enhanced it . No crowds !!! Now is a great time to travel !!
Gordon and Hilary
It’s not enough to say perfect because everything Jacada has provided for us on two trips (Japan, Argentina/Chili) has been so far beyond our expectations. And I do mean everything: the hotels, the guides, suggestions, any and all transportation. Most importantly in times of trouble (I broke my leg) the support is incredible.
We wouldn’t travel without them again.
Jacada continues to impress with their personal approach to travel planning and their choice of local tour partners. We’ve never had any glitches during our trips with Jacada. They really do go above and beyond. The fact that the travel planners have a lot of local knowledge goes a long way to ensuring a wonderful trip experience.
We, a group of 18 seasoned travellers, have just accomplished our 1-month journey to Antarctic and South America. We have safely returned home – Hong Kong.
This is definitely one of our VERY MEMORABLE travel journey together. Kit, Berni and earlier on, Jobi, the travel planners of Jacada Travel are top on our list of APPRECIATION.
Patagonia, Antarctica (in traveling pass the Polar Circle) and Atacama Desert are three VERY EXTRAORDINARY places on earth, of their habitat, wild life, landscape and weather. Their articulated planning and ground staff support have enabled ordinary travellers like us to enjoy and participate comfortably in all the activities in these places. Also, learnt a lot and gaining new travel experiences.
The stop at Iguazu for the waterfalls and rainforest is a very nice interlude between these unique landscapes and urban settings. Gran Melia certainly provides a relax environment to start winding down.
Buenos Aires is very worth visiting for its beautiful townscape, tango and as well a stop for some urban shopping and nice restaurants, before going home.
The Tierra Hotels that they have arranged are very recommendable, the local guides are highly professional and attentive and the transports are efficient. We also had very good meals and drinks in this trip, yet the activities through the whole trip have kept us in good fitness.
Certainly looking forward to work with Jacada Travel again.
Our trip was spectacular, and every detail organized by Jacada was perfect. I was especially appreciative of the communication during the planning process. We changed our ideas many times and Kit was always helpful and informative with each idea that we had.
Very helpful, knowledgeable and friendly people helped us set up a great honeymoon. We will definitely use Jacada again!
Working with Tess and Angela at Jacada was an excellent experience; they helped my wife and me to design and plan our honeymoon to South Africa. The trip was fantastic and the quality of every component was top notch – five stars all the way, including the hotels, transfers, tour guides, etc. We’ll definitely use Jacada in the future to plan our next big trip.
Fabulous vacation, best vacation ever. Every transportation detail was meticulously planned. We thoroughly enjoyed every travel guide and driver, all were very knowledgeable and personable. The accommodations were all luxurious, the staff were all top notch. We especially enjoyed Matetsi on the Zambezi River, the Oyster Box in Durban and Chitwa Chitwa in Sabi Sands.
The safari drives were amazing! The guides and rangers were so knowledgeable. We were able to see so much wildlife. The big five, and the baby big five. Loved seeing a nursing baby elephant, a nursing lion cub, and baby warthogs, rhino, giraffe, and leopard cubs.
We saw lions mating, a leopard who killed an impala pulling it up a tree, a pack of wild dogs and so much more!
Vic falls was incredible! We had a perfect day.
Restaurant reservations worked very well, thank you so much Angela.
Our favorite fine dining restaurant meal was the tasting menu paired with beverages at Epice in Franschhoek. We also enjoyed the Stack, The Harbor House for the seafood platter, MarEsol for chicken peri-peri, The Test Kitchen, and Fish and Shell in the Cape. In Durban we enjoyed the Oyster Box, and also Cane cutters for their fabulous Bunny Chow. The Chefs at the lodges were excellent as well.
We look forward to traveling with Jacada for many more perfectly executed travel experiences.
Thanks so much to Rebecca and Angela, you were both awesome!!
Everything was well taken care of from the start of the trip to the end! Jacada chooses the best guides and they feel more like friends than guides! I love that the trip is Customized and tailored so you can choose what you enjoy at your own pace. There were little surprises left by the JACADA team along the way which has an additional touch to the trip. Thank you JACADA for such a great trip!
PERFECTION. Our African Safari was a treasure. Kit, thank you for an itinerary of magical places and delightful people. Angela, thank you for helping us schedule in country and for getting us to Lion’s Head. You are both professional and a pleasure to work with!
Kate and Gilda created the most wonderful, uniquely special, family trip for us to Vietnam and Cambodia. We were active, enjoying the beauty, history, culture, food. Four days before we were due to depart, I fractured my foot and Gilda made seamless adjustments to the schedule for extra assistance; everything was taken care of!! I was able to participate and fully enjoy. We look forward to our next booking with Jacada. Cannot recommend highly enough!
The whole trip was fantastic. The guides were knowledgable, flexible and friendly.
Myanmar was a great family holiday, would definitely go back again.
Our trip to Patagonia was wonderful! Our Jacada travel experts Emily and Berni were always accessible and very accommodating throughout the planning process —answering our questions and adjusting our plans as needed. All of our connections worked flawlessly, and all of our guides were knowledgeable and entertaining. Would highly recommend this company for Patagonia travel.
Handle flight delay and re-book flight and accommodation promptly and nicely.
Good hotel recommendation and arrangement.
Detail and accurate travel information.
Good meet and greet in the airport.
Helpful in airport check-in
We had Jacada plan our trip to Vietnam, Laos and Cambodia. Every step of journey was flawlessly planned and executed by Jacada. Our drivers and vehicles were great. They greeted us at each airport. Hotels were fabulous. The special events planned by Jacada were great fun, and I can’t imagine us trying to plan all that Jacada put together for us. The added value of their knowledge and ability to get things arranged is superior. We will be using them on the next planned trip.
Taking care of details and quick response to requests. Good service.
This was an outstanding tour of Spain Every guide, Driver and Hotel were very good. The breakfasts were excellent. The Hotels and the locations were just beautiful You did a very good job of meeting our needs.
I will definitely recommend Jacada Travel and I hope to use your services in the future.
I loved Spain and the cities you picked for our tours.
Thank you
Cathy Bird
It was amazing!
Our trip was well organized,our guide and driver Tohr was excellent!
We did not like the Floss hotel too noisy and busy.
We had a wonderful vacation and everything was taken care of for us! There was unbelievable service with wonderful people!
Amazing experience and great to deal with.
Jacada made our honeymoon to South Africa the most seamless, luxurious experience. Every logistical detail was carefully thought out and executed, and the lodges and hotels were top notch! We could not be happier and are so grateful to Rebecca and the Jacada team for making it so memorable for us. We will certainly be repeat customers!
I used Jacada Travel for 2 overseas trips in 2019 – a couple of the best vacations I’ve ever experienced. From the trip planning and itinerary selection, to the hotel choices, transportation, tours and chosen guides, Jacada has been nothing short of excellent. Incredible attention to detail and service, courteous and knowledgeable staff who are experts in each area. They listen to what you require from your vacation and are able to craft a highly personal itinerary with activities and meals to make the trip special and memorable. The best part: I barely had to lift a finger. They took care of it all so I had no travel stress. I plan to use their service for many more trips to come.
We recently traveled to Southeast Asia using Jacada and overall it was a great trip. The guides were ALWAYS reliable and knowledgeable, we had an excellent mix of activities and excursions, the hotels were spot on to our expectations. It was a fairly complex trip, 4 countries over three weeks, and all transfers and local flights went off smoothly.
I think what stands out the most for me was that at the start of the planning process I spoke on the phone with our travel planner Sarah for about 30-45 minutes and described to her what we were looking for, what we liked, what we wanted to avoid. And here is the best part: she really listened to what I said and delivered an experience tailored to us. I find this a bit unique these days.
I would definitely recommend Jacada and will use them again.
My husband and I have taken several Jacada trips and we are so spoiled that we cannot book with anyone else. The experiences are unforgettable and the guides are amazingly knowledgeable. If you want a unique, once in a lifetime excursion, look not further. Jacada is simply the best!
The arrangements, accommodations and personalized service is always top notch! Could not have been any better.
Rebecca made great suggestions and worked hard to personalize our plans. We had the trip of a lifetime. The highlighs were her suggestions of Tanda Tula and the trip to the Cape of Good Hope. We were guided to the Cape of Good Hope by Paul who was a font of knowledge and an outstanding photographer. Tanda Tula was also amazing and Chad was another great photographer and helpful tutor. There were a couple of hiccups, one of which was incorrectly scheduling the last full day. Another detail was that the flight out of Hoedspruit was scheduled for the wrong day. This was quickly remedied, but a little disconcerting because they barely had room to get us on the correct flight. So, attention to a few details would have been helpful. Overall, we would love to work with Rebecca again.
Excellent service. Brilliant company for arranging a luxury holiday and listening to our requirements. Jen kept in touch well above average and even arranged surprise upgrades. Reccomended
Jacada helped plan an unbelievable honeymoon for us! Their service was excellent and they worked with us to find the best trip for our budget. The experience will stay with us forever. Thank you to Tess and all the team that made it happen.
Would definitely recommend
Jacada travel did an amazing job. We expected a great experience but didn’t fathom how truly spectacular it would be until we were there! Three different cities in Vietnam without any hiccups with gorgeous hotels, friendly tour guides and fun activities. Special thanks to Keith and Lillian who really went above and beyond for my fiance and I on our engagement-moon. 5 stars.
This was the first time I’d used Jacada Travel to arrange a trip. Mine was to South America (Chile) and Antarctica. From the very beginning,.they took the time to work with me coordinating dates/times, since they were working with another company for the Antarctic portion. After many attempts they were finally able to find me a spot on a cruise. Their hard work gave me confidence that I’d selected the right company to handle the details of my trip. After that their agents were always keeping me informed and went out of their way to answers my many questions all while keeping a professional, friendly attitude. Later on, when a hiccup occurred in the planned return from the Antarctic, by the time I’d contacted their emergency number, I found they were already aware of the situation and had begun arranging alternate flight options. They also had readjusted my land activities that had been to follow in Chile afterwards. I would 100% recommend Jacada Travel to anyone considering one of their destination packages. I know they will get the special, personal attention I got from beginning to the end. All they’ll then have to do is sit back and enjoy the fun knowing things are in good hands with Jacada Travel.
Tess and all of the travel experts at Jacada are tremendous!!
5 STARS.
Everything promised on our tour of Ngorongoro, Lake Minyadi, and the Serengeti was delivered. Jacada’s services to arrange the tour, provide all information in advance and then deliver were outstanding.
Tessa even provided a hotel day room for our layover in Nairobi that was not part of the tour.
My husband and I recently traveled to Thailand for our honeymoon on a Jacada Travel trip. We had such an amazing time and this trip exceeded our expectations. All of the hotels and places we visited were so special and beautiful. The private guides we had at the beginning of our trip were so kind and knowledgable. It was exactly what we hoped for. Keith from Jacada did a great job personalizing our trip based off of the things that were important to us and we would not have changed a thing. We traveled to 4 different places within the country and all our domestic transfers and travel details were seamless and perfectly executed. The trip was the perfect mix of adventure and relaxation and we hope to use Jacada again for our next adventure!
Jacada are an excellent choice for bespoke travel planning to Chile and Argentina. We found them very flexible and responsive to all our questions and wishes and the trip was a great success covering all the things we wanted to see. My husband wanted the opportunity to do some photography and Emily and Berni found people in the various locations that could help and take us out at sunrise/sunset. Also when the unexpected happened (my phone was stolen in Santiago), they really were terrific. The guide that Jacada had sourced helped with reporting to the police running a long way over the time he was scheduled to be with us. On another occasion when arriving at a hotel at 8pm to be told our room was not ready, their 24 hour emergency number came in very handy to have a Spanish speaker on the end of the line to discuss with the reception staff and ensured the room was sorted immediately.
Thank you Tessa and the team at Jacada for planning our celebratory trip to South Africa. Your input and suggestions for hotels, experiences, restaurants and itinerary were top notch. I appreciated your accessibility in working with me to plan a wonderful trip – from emailing to phone calls, you were always available. I also very much valued the fact that Tessa, our trip planner, lived in Capetown, so I really knew we were getting the benefit of first hand knowledge. Thank you, thank you, thank you!!!!!
We had an exceptional time with wonderful accommodations . We felt loved. Thank you for a truly memorable vacation.
Words can not fully explain the incredible experience we had!!! Em, our tour coordinator at Jacada did an incredible job putting together a world class, unforgettable trip.
Angela, our country concierge, did a fabulous job securing amazing restaurants.
Every detail of our trip was made. We can not fine one negative thing to say! We will definitely be booking another tour with Jacada in the future.
“Wow” was the word the we kept saying during our trip.
