We had a true 5 star experience with Jacada. Every aspect of our trip was perfectly planned and timed. Any questions we had were immediately answered. Couldn’t have had a better time!
This is the second time I have used Jacada Travel to organise a family holiday for us, once to Costa Rica and once to Borneo. Both times the customer service and advice have been excellent. We worked with travel advisors on what we wanted out of the trip and both times the iternary, accomodation, guides and in country support and travel were excellent. Would have no hesitation recommending them to friends and family.
Very reliable tour company. Good communication. Very detailed.
Jacada Travel was very easy to work with before our trip to mainland Ecuador and the Galapagos Islands. They helped us pick destinations that exactly matched our interests and abilities (my 81 year old mother was traveling with us and while she is still very active, there are some things that she just shouldn’t try to do anymore). Because everything was so well-prepared for us there was no need to contact them at all during our time in Ecuador. Their local representatives (from Jacada, their partner company Metropolitan Touring, and Haugan Cruises) were always ready for us when we arrived with all details in place. Our local guides and naturalists were all amazing and friendly. I will definitely work with them again the next time I am planning a trip with my family.
If you are looking for VIP, worry-free travel, and incredibly wonderful adventures then Jacada Travel has the team to make your wishes come true.
Starting with the first email, our experience with Jacada was great! Tessa and her team were professional and informative. They tailored an amazing trip to Namibia that I will never forget.
The trip went off seamlessly. We simply relaxed and enjoyed the beautiful scenery, wonderful experiences, and truly amazing animal sightings. The lodges were comfortable with friendly and hospitable staff. We enjoyed getting to know our guides, who have so much knowledge to share.
I highly recommend Jacada, specifically Tessa and her team. They made my dream of traveling to Africa a reality that I will never forget!
I hope to go back again someday, with Jacada’s help of course, to see more.
My family and I just came back from an incredible time in Peru’s Sacred Valley and Lake Titicaca. Everything was spotless, from the beginning to the end. It was our first time working with Jacada. We can’t see ourselves working with any other travel agency in the future.
I tried Jacada quite out of the blue, having found them online because my regular travel agent did not cover Switzerland. As with many global travel companies, the services do not come cheap, but I found the value added well worthwhile. Some of the experiences that were included in my itinerary truly made for unforgettable moments during the trip.
This was our first time using Jacada Travel. We will be using them again. It was great service from start to finish. We were unsure at first because we normally plan our own trips – they handled 99% of it and it exceeded expectations. Would (and do) recommend to family and friends.
An unforgettable experience and five star service. Murray, Heather and Alex were just outstanding in working with us and delivering an exceptional vacation. I cannot say enough about their care and attention to every detail. It truly made our vacation the best we’re ever had. We will only ever use Jacada Travel for our family vacations from now on, they are that good!
Excellent service and attention of Jacada. Very satisfied with this beautiful 24-day trip they prepared for our family to Colombia.
Everything went as planned. Precision and punctuality in all services.
A very professional travel agency, we didn’t have to worry about anything, always taking care of us!
Great planning and follow up Everything was perfect
We used Jacada to help our family plan our trip to Africa. After learning more of our interests, Jacada put together a truly excellent itinerary that took into account all of our “asks.” This included a variety of private safaris and tours to explore South Africa to its fullest – with incredible,first rate accommodations. They took care of each detail with pick-ups, guides and connections so we truly had zero worries and could just enjoy the experience. At the end of our wonderful journey, we all agreed, it was the best travel experience we ever had! Em and Angela from Jacada were available, responsive and helpful throughout the journey. Truly a trip of a lifetime! For our next special trip, we will go back to Jacada!
We had a wonderful experience touring interesting sites and learning about the culture in Peru. Our travel guides and support team were knowledgeable, friendly and very helpful.
I have to say that every detail was taken care of by Jacada on our trip to South Africa. Before writing this, I took some time to read the 1 star ratings to see what types of complaints were out there. We experienced none of that! Em Hunter and her crew had everything in ship shape for us. We usually do our own planning, so I know what goes into planning a sucsessful trip. I also know what can go wrong no matter how well you prepare. All in all, Jacada has the resources and acumen to give you a trip you won’t forget! We will certainly be using them again for our next big family adventure.
Excellent customer service: email and phone responses prompt and enthusiastic. Gets to know who you are, what you’d like to do and tailors holiday plans accordingly. They use top quality guides an drivers services locally. Have recommended them to friends.
My husband, 8 year old son and I, were planning a trip. My husband, being the trip planner and always planning amazing vacations, got in touch with Jacob, from Jacada Travel, to plan our trip to Peru. From day 1, contacting Jacob until the days after our arrival, it has been exceptional. Jacob was very attentive, caring and involved to figure out our wants and needs, for our family adventure. It was perfect! From Miami to Lima, Sacred Valley, Machu Picchu, treasure hunt in Cuzco, organized by Jacada, amazing hotels, meals, surprises on the way… Every touch and detail was perfect! It was our first time with our son on an adventure trip, as opposed to a resort, and he loved it!!! The guide, Edgar, local, was knowledgeable, caring and exposed us to great experiences. Jacada also had a mountain biking your organized, with a car following is in case we needed anything. The hotels were AMAZING. We met great people and we’re able to experience Peru in a special way. Thank you for helping us create these great memories, and we will definitely be calling Jacada Travel to plan our trip to Africa!
Thank you Jacada Travel for an unforgettable experience to Italy. Melania our Travel Designer made the whole process so easy! She developed a personal relationship with my wife and I, taking the time to get to know us and making the trip specific for what we were looking for. Everything was done so first class. Excursions and transfers were all privately done. Most enjoyable vacation we have ever been on. Would recommend the Jacada experience to anyone.
I want to give a 4.5 Star but the system does not allow that. The trip overall was very good, despite the initial contact with Jacada was not smooth and reply not always timely. The briefing for the weather was not very details, i.e. I know exactly what to pack now. Both Lima and Machu Picchu was cold without sun. The guides were professional and caring. Marisol (?) knows her food, Elissa was very kind and knowledgeable, Juilo was very passionate about showing his country and the heritage and he also helped my husband all the way, a good person. Tattiana (the petit lady) at Iguazu Falls was fabulous. She tried her utmost to show and explain to us everything about that munificent fall, wouldn’t let us miss anything great. Marcelo was fun to be with. All the drivers were good.
The hotels were first class and service was outstanding, we were allowed to check out at 4:00 pm in two hotels as our departures were late and very thoughtful.
Food was a nice surprise both in Peru and Brazil – a new culinary destination.
LATAM flied between Cusco and Lima, Lima to Iguassu almost every hour or two, I don’t know about the rainy seasons but
in the winter, it is very safe to take a later flight (we took the 6:00 flight) from Cusco to Iguassu via Lima with not issues. Perhaps you would consider that.
Jacada’s local agents were great, never failed to meet us on time and very reassuring.
With regards to itinerary, it may be better not to make Juilo went up with us to Machu Picchu for a day only instead, hire a guide up there for the whole time. We paid $100 for a local guide for almost a day, he gave us good alterative suggestion to walk up the Sun Gate as if we want to track Machu Picchu we had to start early as they close the mountain at 1:00 noon. .
BTW, Hiram Bingham train will take an airline carry on luggage, I will send you pictures. I was cold as I cant put my heavier jacket inside the overnight bag specified by your instruction.
I think LATAM flied between Cusco and Lima, Lima to Iguassu almost every hour or two, I don’t know about the rainy seasons but
in the winter, it is very safe to take a later flight (we took the 6:00 flight) from Cusco to Iguassu via Lima with not issues. Perhaps you would consider that.
All in all, it’s a good experience and I will use you guys again.
My wife and I used Jacada to plan our honeymoon to French Polynesia. Working with the Jacada team was fantastic and effortless. Every question was quickly answered. Every hiccup was quickly addressed. We felt like we were in the hands of experts who are equally passionate about travel, and who were committed to helping us have the trip of a lifetime. And that’s exactly what it was. To Gilda, Katie, Alesha, Joyce, and the whole team at Jacada: thank you! We can’t wait to plan our Kenyan safari with you!
Em Hunter, an African travel expert at Jacada Travel, put together such an incredible four country itinerary thru Botswana, Zimbabwe, Zambia and South Africa for my family as well as a bonus rendezvous with our friends at the andbeyond Ngala Lodge at Kruger National Park that we are already looking forward to planning our next trip with her. While on safari at Seba Camp in the Okavango Delta, we watched as a pack of wild dogs separated a cape buffalo calf from the herd and have their way with it before returning to their den to regurgitate a meal for the eager pups. Leaving the dogs, we stumbled across a male lion attempting to take down a honey badger with no success. The morning ended with my son and I watching another male lion along with his brother feed on a freshly killed adult cape buffalo atop a rise overlooking a water hole. The entire experience is one we will not soon forget, especially the magnitude of the stars in the night sky, the rhino walk in Zambi, the sundowners on the Zambezi River and the white lion cubs at Ngala Lodge. Thank you Em!
I am so impressed and happy with my experience with Jacada. David and Omar arranged a trip of a lifetime for me to Peru and the entire experience was first class.
Jacada did an amazing job creating the perfect Safari experience. Every location and every person we encountered were wonderful. We couldn’t have done this epic trip (2 weeks in South Africa and Zimbabwe) without them. Our trip was smooth and without any issues. We would definitely recommend them to our friends and family.
I can’t say enough good things about Jacada and Jonathon “Jonny” Humphries. As we planned our trip to Africa, Jonny was a fantastic listener, and incorporated our wishes into a fantastic vacation. He was knowledgeable and offered an assortment of choices and considerations. He was also very responsive. On those rare instances when he was not available, his co worker, Andrea Thomas was equally a joy to work with. They worked seamlessly together.
The logistics were smooth and the accommodations were wonderful, several of them exceeded our expectations.
My husband and I had the most wonderful experience on our recent trip to Peru booked through Jacada Travel. Our Latin American travel designer, Jen Richt, listened carefully to what we were interested in and provided us a fantastic itinerary. Everything went smoothly from each airport arrival to transfers to the hotels and on all our guided tours. The tour guides were great. They were knowledgeable in the history of Peru and kept the tours interesting.
We chose Jacada Travel because we were looking for a luxury experience with no worries. After reading the online reviews of Jacada we decided to take a chance and try them. We were not disappointed. The Jacada staff made sure everything was taken care of. We truly felt pampered every step of the way!
We will definitely use Jacada for our next trip!
We had an amazing time on our Jacada trip. I love how everything was tailored to our needs, each transport was handled, we had an assistant or a guide or someone everywhere we went, and we even had a backup if we needed to call someone with an issue. Jacada also checked up on us in each new city to see how the trip was going. The trip itself was wonderful and couldn’t have been better planned unless I had more time for vacation!
The people at Jacada actually listen to you during the planning process as opposed to others that throw a formula based plan at you. Our trip to Peru was unforgettable – the planning by Jen and Omar ensures that altitude issues were minimized and every where we went there were little surprises and upgrades. And thanks to carful in country planning and interpretation by our guide Marco we always did the popular things while the bus trips were elsewhere!
Highly recommend Jacada – so professional – even called the week before to go over details one more time. It was such a nice experience, we will do it again!
Experiencing the wonders of Iceland with Jacada Travel was unparalleled because of the tour guides and Jacada personnel. Our guides were vetted through Jacada and fit our individual needs with a diverse and extensive knowledge of both the cultural and environmental landscape of Iceland.
This was a trip of a lifetime, i will never forget the great experiences and thoughtfulness of our guides!!!!
Rebecca Cook did an exceptional job of arranging our “Safarimoon” in Africa – Rwanda, Tanzania, and the Seychelles. We had many ideas and dreams that she considered and organized into a trip full of adventure and beauty. There were only a few (expected in Africa) bumps along the way and Rebecca was interested in feedback on how to make an already spectacular experience even better. We highly recommend Jacada as a travel partner extraordinaire!
As a travel agent it was a Joy to work with Jacada and Rebecca! My clients were very impressed with all accommodations and dreams came true! will use them again!!
Jacada organized my vacation with my son to Costa Rica. Everything went completely smoothly. They booked just the right amount of activity vs down time from the discussion we had. All hotels were excellent and all logistics occurred with no issues. Overall a very good experience.
With the help of Jacada we were able to experience a spectacular stress-free family vacation to Croatia. Our trip designer thoughtfully planned out our itinerary so that we had the perfect balance of adventure and site seeing. We hiked waterfalls, went white water rafting and enjoyed tours of Diocletian’s place, Dubrovnik’s fortress, and Hvar.
All of the Jacada drivers and tour guides were top rate—friendly, professional and knowledgeable and our hotel accommodations were phenomenal. This is our second family vacation with Jacada (the first to Chile) and won’t be our last. A+
Jacada’s experience and guidance for crafting a memorable Southern African experience exceeded our expectations. Byron’s first-hand knowledge of the hotels and camps enabled him to recommend less obvious and known destinations which were absolutely first class.
Highly recommended and will use Jacada in the future.
I found Jacada travel services while surfing the internet for a company to assist our group of 10 with a trip to hit the major sites in Peru. They did not disappoint! Our trip was amazing. There wasn’t a single detail that Jacada and their country affiliate did not attend to. We stayed in beautiful hotels with impeccable service. We had airport assistance, drivers and guides. Our guides were very knowledgeable. We had a guide in Lima for a half day historical tour who was excellent. I apologize I can’t recall he name. Our guide Freddie was with us for most of the rest of the trip to the Sacred Valley ,Machu Picchu and Cusco. He was wonderful guiding us through Inca history, culture and customs. We all learned so much. He gave us tips to assist us acclimate to the altitude so no one needed medication. He had an intimate understanding of the people of Peru. We enjoyed some meals on our own. Those provided through Jacada were absolutely delicious! There was no room for improvement in any part of our trip. We thank Jan, Romanet and Omar from Jacada and all the persons who helped make this trip memorable. We plan on looking into using Jacada in the future!
Our trip to Africa was one of the best vacations that we’ve been on! Everything was well planned and it was an experience of a lifetime.
Jacada Travel helped us plan a trip to Mendoza, AR. They made some great suggestions about activities there. Their local partner, Discovering the Andes, were great hosts and took us to great wineries/restaurants as well as local artists. The wine was good; the food was good; the “people to people” activites were delightful.
My husband and I finally made it to two of our dream destinations last June – Peru and The Galapagos. Everything turned out perfect, matching all what we imagined and more. The depth of our rich experiences throughout the trip extended beyond the sights – the tales, beautiful people we met and flavours we could have only imagined. Thanks to the superb planning and execution of the entire Jacada team, led by Jess and Berni who designed our whole trip , paying much attention to what we wanted. We felt in every part of our journey, every destination that the entire team had every detail covered. Truly impressive! Thank you Jacada team.
Wonderful support from Ms. Tessa Van Der Walt and Ms. Angela Thomas to make my first visit to Cape Town and Franschhoek unforgettable. Their professional, timely and personalized recommendations, observations and suggestions allowed to me to maximize my time indulging in my twin passions of exploring the Cape Town cuisine scene and the Western Cape’s natural and historic sites. I would definitely use them again and unreservedly recommend them to family and friends.
Excellent Service and flow of itinerary. Hotels and Resorts recommended were world class, private guides selected were knowledgeable, fun and engaging.
We found Jacada Travel when searching for family vacation ideas. Typically we had planned our vacations ourselves but decided to contact Jacada based upon what we’d seen on the internet. What a fabulous decision! Susann and the Jacada team were amazing. They took care of everything. They listened to what we wanted in a trip and executed efficiently and effectively and exceeded our expectations. Our trip was truly a vacation as everything was so well planned by Jacada!
Jacada travel sets a new standard in luxury travel, creating custom itineraries that reflect in-depth knowledge of the destinations and a commitment to service and seamless logistics. Working with local experts, offering 24 hour service, Jacada makes travel easy enjoyable and memorable.
Excellent..perfect choice for a tailor made trip
Our entire trip was amazing start to finish. Everything from the meet and greet, to the guides, hotels, restaurant recommendations – everything was top notch. The trip planned by Jonny and Angela exceeded all our expectations. We are already planning our next vacation with Jacada.
Always there and anticipating our needs and wants.
Absolutely amazing travel service!!! We have spent a wonderful week in Scotland with Jacada Travel and loved every minute of it. Great overall organization, excellent selection of accommodation, fantastic local guides, attention to every little detail. And on top of all that, they are very nice people who are ready and willing to tailor your dream vacation! Special thanks go to Jess Tang and Heather Evans who made it all happen!
Em did a great job preparing and reviewing our trip with us.
Attention to details from point of point of entry to departures … met or exceeded our expectations
It was the trip of a lifetime!
We had a wonderful time – Machu Picchu … Skylodge and the Galapagos!
