Working with Meg and Rita was great and trip was flawlesss exceeding our expectations.
We booked our honeymoon in South Africa with Jacada. James helped us book the trip and he was really helpful walking us through different itineraries and helping us stay organized while deciding what we wanted to do from all the amazing options. Once we got to South Africa, we felt really well-taken care of – with a dedicated WhatsApp group with on the ground 24/7 concierge support and special welcome amenities in all of our accommodations. All of the recommendations from James and team were perfect, from the hotels to restaurants to private tours to safari, everything was luxurious and top tier. We had an incredible trip and we’ll definitely be looking to use Jacada again in the future!
Everything was seamless. Guides and drivers at every stop and destination were always “there” ready and waiting, often with ice cold washcloths to cool us down.
Great hotels and interesting planned experiences.
Every detail was to be taken care of and the trip had no hitches. Alll of the hosts, drivers and guides were wonderful.
Everything was set up perfectly! The daily events and activities went off flawlessly with people incredibly knowledgeable about the area and who were extremely welcoming. The hotel choices were superb! I will be using Jacada again!
Our trip was amazing and all due to the hard work of the Jacada team! Their relentless planning made all the behind-the-scenes issues just go away. It allowed my family to just enjoy trip.
Jacada was instrumental in planning VIP-access activities and organizing comfortable transport prior to the trip and provided emergency contacts if things went wrong. The front facing components they used – hotels, drivers, tour guides – were first class, engaging, on time, and knowledgeable. They also scheduled restaurants for us and when the first round of restaurants didn’t meet expectations (my family wanted more casual than fine dining), it was so easy to work with them on options to get the exact right experience.
It was such an stress-free, well planned, seamless, and fun vacation that spanned multiple cities.
outstanding trip! The hotels, guides, and transportation personnel were terrific
We received fantastic service from the moment we made contact with Jacada. Meg and Rita did a wonderful job helping us plan our holiday and everything ran smoothly. The experiences were excellent and made even better by the personable, knowledgeable guides.
Meg and Rita helped us plan the trip of a lifetime. They took the time to understand us and then planned our perfect trip with no detail left undone. We highly recommend them and will definitely use them the next time we travel abroad.
We asked for a trip of a lifetime and Rosanna and Cathy delivered – and more! Our experience of working with Jacada to plan our trip was exceptional. Any questions and amendments/additions were swiftly sorted to make this trip the best holiday we have ever had. As it was planned so well with every detail covered, everything ran so smoothly meaning it was totally stress free. What amazing photos and memories we have of New Zealand. Thanks Jacada, can we talk about next years trip now ?!
Excellent company and communication. They were able to put together trip last minute. Everything on the trip was amazing, hotel, trips, tour guide. It was everything i expected and beyond!
The overall experience was phenomenal. We had someone meeting us and moving us through at all touch points. All the guides were knowledgeable and helpful. The staff at all the hotels were unbelievably helpful. Best vacation and experience of our lifetime.
The service was excellent from start to finish. All the little details that were thought of made the trip extra special. The itinerary was tailored especially for us, based on what we said we liked/disliked and wanted to get from the trip, and our agent David really listened and put something really special together for us. Will definitely come back!
Jacada created a truly exceptional travel experience for me and my partner for our 20th wedding anniversary to Greece. On the planning side and execution of the trip, the entire staff worked together to take care of our every need. All staff members listened to our preferences and then designed a trip that felt very catered to how we wanted to spend our days. The accommodations were fantastic, all drivers were beyond professional. Whenever changes were made (some by unpredictable travel issues, others made by us as we changed priorities), the Jacada staff nimbly made all the necessary arrangements, and even went the extra mile to do things like let a hotel know we were coming in early to see if our room could be cleaned first thing. It was this level of attention to detail that made the experience seamless.
My recent experience with Jacada Travel was nothing short of exceptional. From the moment I reached out to inquire about planning a trip to Southeast Asia, I was met with professionalism, enthusiasm, and a genuine commitment to crafting the perfect itinerary tailored to my preferences.
The team at Jacada Travel went above and beyond to ensure every aspect of my trip was meticulously planned and executed flawlessly. Their attention to detail was evident in every step of the journey, from handpicked accommodations that exceeded my expectations to unique, off-the-beaten-path excursions that allowed me to truly immerse myself in the local culture.
What truly sets Jacada Travel apart is their dedication to personalized service. My travel designer, Rosanna, took the time to understand my interests, preferences, and travel style, curating an itinerary that not only checked off all the must-see destinations but also included hidden gems and insider experiences that I would have never discovered on my own.
Throughout my trip, I felt incredibly well taken care of. The local guides provided by Jacada were knowledgeable, passionate, and went above and beyond to ensure I had an authentic and enriching experience in each destination.
I cannot recommend Jacada Travel highly enough. Their dedication to excellence, personalized approach, and unwavering commitment to creating unforgettable experiences truly set them apart. Whether you’re planning a luxury getaway, an adventurous expedition, or a cultural immersion, Jacada Travel will exceed your expectations and leave you with memories to cherish for years to come.
We contracted with Jacada Travel on short notice (6 weeks advance) to plan a 9/10 day Food & Wine tour of Portugal. Our Travel Designer did an outstanding job of conferring with us identifying our preferences for this trip. She assembled an itinerary that encapsulated our desires and was perfect. Hotel accommodations were selected based on our preference to stay at non-chain properties that are well located for touring. Each selection was outstanding. Our trip to Portugal with Jacada was worth every penny we spent. Their attention to detail was exceptional. Every person they put us in contact with were professional, helpful, friendly and highly experienced in their role. If you are looking for a high-level, stress-free travel experience, Jacada and their reps exceeded our expectations.
Amazing !! A perfectly planned experience. Peru is truly magical. Thank you !
Leanne and Gilda planned a fantastic trip to Thailand and Cambodia for my family. Everything was well thought out and tailored to us. All the guides, tours, and drivers were amazing and there wasn’t a single hiccup. The accommodations were beautiful and we felt pampered the entire time.
I will never travel internationally without Jacada again! I’ve never used a travel agent before, but booking 8 days on safari in South Africa was intimidating. I did weeks of research on my own, and I’m an experienced and confident traveler, but I really wanted help and guidance for this one. I reached out to Jacada after seeing an article on their website in my research. In my initial call with James, I immediately knew I was in the right hands. He offered me tips and advice I never would have figured out on my own, and we made several decisions on the spot that I’d been agonizing over for weeks. In subsequent calls and emails, I laid out exactly what we were hoping for, and the kinds of experiences we wanted for my 11-year-old son. James put together the perfect itinerary at two different lodges, both of which exceeded every expectation. The level of detail his team provided before our trip–everything from packing advice to luggage limitations to tipping practices–was extraordinary. It was wonderful to have one dedicated person to ask all of our preliminary questions about traveling, visas, accommodations, and transportation. They also arranged all of our transports between lodges. Having a dedicated guide meet us at JBN after 24 exhausting hours of flying to walk us through customs, baggage claim, and hotel check-in was a godsend. There was nothing Jacada didn’t think of. We also had a dedicated contact while on safari to ask questions, alert us of airline changes, and arrange back-up travel arrangements when one of our flights was canceled due to weather. It would have been super stressful to try to figure all of that out on my own from South Africa. Working with James and Jacada was an absolute dream, and I’m already dreaming about where our family will go next–with Jacada’s help.
Ellie Khoury helped us plan an excellent customized 4 week tour through Vietnam, Laos, and Cambodia. Gilda Tang was an excellent concierge. Together they worked as a team to smooth the experience.
We worked with Lizzie and Melanie to plan a trip to Peru. They were both very easy to work with, knowledgeable, and responsive. They planned an outstanding trip for us! We stayed in incredible accommodations, ate outstanding meals, and engaged with terrific tour guides at fascinating sights. They went out of their way to help us in every way and we are so grateful! And, after the trip, they reached out to see how everything went and arranged a call simply to get feedback. They are an A+ team!
The staff assisting the planning and helping with issues while we were away made the holiday absolutely stress free. Everything was perfect
I was hesitant on using a travel service that I’ve never used before, and I am so happy that I found Jacada to plan our most memorable trip to Vietnam and Cambodia. It was a trip of a lifetime and I appreciate all of the thought-out planning that was customized for us, our 4 kids ranging from 11- 16 years of age and my 71-year-old mother. They took care of all the details and allowed me to enjoy my vacation and to be stress free the whole entire time. All of our personal guides were exceptional, and the places that we visited were not tourist traps and were among the most breathtaking places we’ve traveled to. The team at Jacada, Leanne and Cathy, were professional and knowledgeable, and I am so thankful for them. I highly recommend them, and I am excited to use them again.
We used Jacada to help plan a trip to Argentina. No one in our group had ever been to the country and Jacada’s expertise and experience proved extremely valuable. From hotel accommodations, tours, travel, dinner reservations and everything else it was first class and so smoothly coordinated! Really glad we used Jacada and will definitely use them again.
Our trip was perfectly organized. The hotels were fabulous, the guides for our tours were beyond our expectations, and every single aspect of the trip was carefully planned. The only hiccup that could have affected us (a strike by the Italian Rail Line) was handled and we were rescheduled within hours. If we had not used Jacada Travel, we would not have even known about this issue! I highly recommend Jacada Travel and especially, Murray & Marta!
This trip was a dream! The team at Jacada organized a seamless Ireland adventure for our family with every detail attended to. If you are a mom who usually gets stuck dealing with all of the logistics and feeling stressed before and during a trip dealing with being sure transportation/tours/etc are smooth, this is the best gift you can give yourself! Stress free travel!!
Knowledgeable agents who were very familiar with the cities and sites we wanted to visit. Well developed itinerary. Travel arrangements were flawless, with punctual and informative drivers and tour guides. Hotel accommodations were outstanding. Itinerary included some flexibility on what we wanted to do once we arrived at our destinations.
Communications between travel agents and us were timely, informative. Their suggestions made us aware of sites that we would not have visited on our own.
In aggregate, an outstanding experience. The agency was excellent and we will use them again for our travels. Highly recommended
We loved everything about our trip to Japan and Thailand. The hotels, tour guides and restaurant recommendations were all excellent.
I’ve used several high-end travel companies and Jacada is the best! We just finished our third trip with them. Their agents are very personable and they pay great attention to detail. I also appreciate that I can contact them any time on my trip if I run in to any issues. Highly recommend.
The Jacada team did a great job planning our Vietnam trip. They selected nice upscale hotels, the guides were experienced, informative, professional with good English language skills and the tour activities sites we visited as selected by the Jacada team were good, interesting and varied and included some non-traditional choices (such as Vespa riding in Ho Chi Minh City) that that were some of the highlights of our trip. The Jacada team added a personal touch by staying in touch during our tour, leaving notes, adding surprises such as complimentary massages at two of our stops and arranging a birthday cake to be delivered to the room for the birthday of one of our group. We plan to use Jacada to plan future trips and will be recommending Jacada to our friends.
Buenos Aires: 4 days/Alvear Palace Hotel
El Calafate: 2.5 days/Eolo
Iguazu Falls: 4 days/Awasi
Buenos Aires: 1 day/Alvear Palace Hotel
Our experience with Jacada was an A+ every step of the way. Lily and Melanie worked with us prior to the trip in every detail of the planning. They asked great questions about our interests and what we were hoping to focus on during our time in Argentina. They arranged all of our guides and Argentina flights, restaurant reservations and accommodations.
All of our guides were informative and on time and were already aware of our interests and itineraries.
Monica, our main contact and transport guide in Buenos Aires was amazing. She escorted us through the airports from the car through the check-in process all the way to the security points making sure the luggage destinations and flights were correct. She pointed out restaurants near the hotel that turned out to be our “go to” places to eat near the hotel. Fervor, just around the corner is even a Michelin mention and well worth going to.
The number of days in each place was just right. We had enough time to learn from our guides and also have some time on our own to explore or just relax in the most beautiful lodges.
I would highly recommend a repeat of our itinerary and using Jacada for anyone who wants to get a great first experience and an overview of Argentina.
The Jacada Travel Designer (Delfina Russo) and the assigned Jacada Personal Travel Concierge (Carlos Machado) were exceptional communicators. They were reliable and cared a great deal that I felt listened to and my needs were met before, during and after the trip. I never felt alone while I traveled solo. I never felt rushed or invalidated when I discussed matters with any of them. I never felt any form of impatience. They were professional, truly attentive – they embodied exceptional customer service. My travel designer, my concierge and my local chaperones in Chile were all exemplary. I am very pleased with how my solo travel was realized from start to finish. THANK YOU, my Jacada team!
Trip was excellent. Fabulous hotels, easy transfers, pleasant and customized tours. Would book with Jacada again.
Our trip was fabulous from start to finish. Our travel designers were detail oriented; our travel progress was seamless. We enjoyed highlights of Argentina and Chile that we would otherwise not have known about, thanks to thoughtful planning. This was not our first Jacada trip nor will it be our last, if we have it our way!
Ellie put together an exciting itinerary with all the sights that I needed to see. Staying at the hotels for at least 3 nights kept the fatigue to a minimum, and all the hotels were terrific with comfortable beds and climate controlled rooms. The breakfasts were wonderful with great fresh fruit and tasty pastries. The guides were always on time and escorted me as far as they could in the airports. In all, it was a terrific trip!
Ellie and Gita planned an amazing adventure in Australia for my sister and I. The accommodations were great, all transfers seamless, and the itinerary covered everything I wanted. The attention to detail was exceptional. Thank you.
Meg and Rita put together a trip to Portugal on very short notice for my husband and me. Every moment was special. We loved every driver, every guide, every hotel stay, all the restaurants, and so much more. We do not have any criticisms, only positive remarks. Our time in Lisbon was extremely enjoyable. Next we stayed in the Duoro Valley and it was very peaceful and beautiful. Our final stay was in Porto. Porto is a culturally rich city. Every guide and driver showed up early and they were all very kind and very knowledgeable. We will definitely use Jacada again for any future trips.
I spent 9 days traveling solo in Colombia, specifically Bogota, Medellin and Cartagena. The trip was planned so thoughtfully and thoroughly, and they took into consideration all of my feedback and interests. From hotels to restaurants, to tours, everything exceeded my expectations. Lily and Berni were great to work with, and always available to discuss the details of the trip, if needed.
They carefully curated a beautiful list of boutique hotels that had all of the amenities I wanted. And booked a few restaurants with all of my “wants” included.
The tours were very well planned out, with expert tour guides, who were personable and thoughtful.
The English speaking guides and drivers were all on time/early when picking me up/dropping me off at the airport and for all excursions, which I greatly appreciated. I went to three cities in Colombia, and they booked all of the internal flights. They sent me my boarding pass a few hours before my trips, my guides took me into each airport, and made sure I got to where I needed to go. Their knowledge and passion for their cities was infectious, and made the experience that much more interesting and personal.
There was also a 24/7 What’s App group while away, which was a wonderful way to stay in touch and get immediate responses, if needed. Olga and Jessica were my contacts in Colombia, and they were super responsive, helpful and lovely.
If you’re thinking about booking a trip with Jacada, just do it, you won’t be disappointed!
We requested an itinerary to see the Costa Rica wildlife. Jacada designed our trip to maximize our sightings with stays at wonderful properties. Our planner listened to what we wanted and delivered the perfect trip for our needs. All of the activities planned were provided by guides with great skill and knowledge. And the Jacada ground support while we were in county was excellent, both in timeliness and substance. We plan to book with Jacada again.
My trip to Portugal was wonderful! I planned it with Meg and Rita, and their suggestions, answers to my questions and support all the way made my trip! I could not have done it without them!
I travelled alone, so especially as a senior , my family knew I was really not alone!
The drivers I had in Lisbon to Coimbra, and then in Coimbra to Porto were so helpful and attentive to all details.
Each hotel was more beautiful than the previous one, so much so I can not pick a favourite!
Meals were excellent!
I attended Fado in Lisbon and then a surprise Fado with Coimbra university students in Coimbra. This was arranged by Meg and Rita, was a complete surprise and so enjoyable!
The tour of the Roman ruins in Coimbra was informative and this guide was exemplary!
The Lifestyle tour with Magdalena in Porto was definitely a highlight of my trip!
Also I was able to return to Carcavelos, have lunch with friends, and also went to see the house my husband and I had built 45 years ago! Definitely a high light.
Meeting Rita in Porto was lovely. I’m so impressed by her. I could continue, but this is already too verbose!
Thank you Jacada , and especially Meg and Rita for this wonderful experience!!!
The entire process was seamless, from planning to execution. Rachel, Lauren, and Anna thought of every detail; they worked with us constructively to plan a GORGEOUS trip within our budgetary constraints; and they created and threw in for us so many additional experiences that were so thoughtful and helped make the trip incredibly memorable.
I usually do all my travel planning independently but found myself desperately in need of time away, without the time to actually plan the trip. I did some research and settled on Jacada based on their other excellent reviews. I used Jacada to help me plan my first trip to SE Asia (Thailand, Laos and Cambodia for 2.5 weeks), which was also my first long solo trip overseas. Everything was seamless. Leanne, my travel planner, and Grace, my concierge, listened to what I envisioned for my trip and made it happen. I didn’t have to think about a thing on my trip and it was a refreshing, wonderful experience! The local travel guides were great, especially in Thailand and Cambodia. I was treated to amazing experiences that were far from the typical tourist, crowded excursions and made me feel truly special. It wasn’t cheap but you really get what you pay for and I feel it was worth it, a good value all things considered.
Exceptional experience at a reasonable price point! We were so taken care of it set a new standard of service for us. I attribute this to both Jacada services and support as well as the Vietnam hospitality and services industry. Their partnership ensured that we were always attended to and had everything we could possibly need. I will always use Jacada for future trips. Our agents were David D’Arch and Grace Elliot. Thank you both for making this trip an experience of a lifetime!
Murray and Marta did a great job!
Lizzie and Anabel were amazing to work with. Both are very knowledgeable and were responsive to our wants/needs for the trip.
For our second trip with Jacada in the last year, Ellie and Cathy gave us another fantastic adventure. Everything was once again meticulously thought out and planned, and allowed us to create memories that will last forever. Looking forward to future trips with Jacada
Jen Richt designed the trip perfectly for me and my best friend on our first trip to Colombia. She heard us loud and clear and put together an itinerary that was diverse, covered a lot of ground and was exactly what we were looking for. A trip of a lifetime!
I’ve never traveled via guide or planned a trip with an agency before…but I was blown away with Jacadas execution, knowledge, service and hospitality. From the first phone call, to the various drivers, guides, and reservations, to the very last farewell, Jacada made our Peru vacation absolutely spectacular. I highly recommend Ludwick, our guide in Cusco & Machu Picchu. He is such a wonderful person and the perfect guide. He took such great care of us, was flexible and so knowledgeable. I am very thankful for his guidance. I want to come back and hike the Inka Trail with him in the near future! Peru is a special place. Our driver, Sam, was also so helpful and compassionate. He went above and beyond for us when we forgot an article of clothing in one of our hotels. And our driver Carlo was such a pleasure. I highly recommend Jacada and the service they provide. Thank you so much for helping plan the perfect vacation. I cannot wait to book a future trip with you.
Jacada continues to excel. From planning to execution they are meeting and exceeding our expectations. Frequently they are able to anticipate our desires and create a memorable experience.
We booked our honeymoon in Chile and Argentina with the Jacada team and we wouldn’t recommend anyone else! Jacada took our interests, desires and preferences to heart and developed the most amazing week itinerary/ From the quality of local guides to the hotel bookings and food suggestions, all of our needs were met and exceeded. We did not encounter a single issue and we give full credit to our planners and local team.
