Testimonials

Excellent 4.9 out of 5

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30th Apr 2015
Wonderful company!

We just came back from our two week honeymoon in Vietnam and had a fabulous time thanks to Jacada’s Rachel and Alex. They were both very attentive and responsive to our needs from the beginning and made trip planning easy and fun. They were even able to make several last minute changes to our trip after we changed our mind on a few things. They never got upset and were so accommodating. They even did everything in their power to make sure those changes did not cost us a thing! Now that’s customer service! Would use them again in a heartbeat!

Sostrin
18th Apr 2015
Verified order
Wonderful

Would definitely use Jacadatravel again, our trip was wonderful and fulfilled all our expectations…….and more.

Gill
16th Apr 2015
Verified order
Awesome!

We went to Jacada Travel to plan a trip of a lifetime to South Africa and Victoria Falls for our multi generational family and they exceeded our expectations. Every lodge they chose for our family was the perfect mix of comfortable luxury with great staff who introduced us to the culture and spirit of Africa.
We celebrated 3 birthdays during our trip and Samantha was so attentive to details that every celebration was perfect.
They also made great use of our time so we didn’t waste hours over nighting in Johannesburg waiting for a flight.
Thank you Jacada Travel!

Stephanie
16th Apr 2015
Verified order
Jacada took great care in every aspect of my trip.

From planning through execution, Jacada did an excellent job on my adventure trip to Thailand,Laos and Cambodia. They even introduced me to a Mekong River cruise which was like icing on the cake. I would use Jacada again for sure.

Steve
15th Apr 2015
Verified order
Wonderful Experience!

Travel Specialists that provide all the logistics for your dream trip. Essentially you tell them the dream trip you have in your mind and they put it together along with suggestions that you may not have thought of. A representative is waiting at airports to help with any issues including missed flights which is a great help if you are unable to speak the language. Guides and excursions are provided to fit your needs, but are flexible as it is a private journey. The dream trip with out any of the work doesn’t come cheap, but is worth every dollar spent.

Dawn
13th Apr 2015
Verified order
Jacada Travel designed the trip of a lifetime for us.

Tessa, has the impeccable ability to plan an exciting itinerary. We had eight different airline flights, and the planned assistance and transfers at each airport was very helpful and appreciated.
Each location we stayed had luxury accommodations with a wonderful restaurant. It was great experiencing such elegance and style.
Riding the Blue Train was a unique opportunity – fantastic food, amazing views and comfortable accommodations. This was opulence on rails.
The beautiful Royal Malewane safari was marvelous. We had spectacular drives and was able to see the Big 5 the first two drives.
We also enjoyed a massage at the lovely spa. The lodge is lavish, with the dining area outside with a view of the surrounding bush.
We had an amazing trip with some wonderful memories.

We highly recommend Jacada Travel.

Phyllis
12th Apr 2015
Verified order
Ecuador/Galapagos Honeymoon

We used Jacada travel for the first time when we decided to use them to book our honeymoon. Overall, we had a very great experience! Jen (our travel designer) did a really great job of listening and choosing the perfect itinerary for our dream honeymoon to Guayaquil, Galapagos, Quito and Otavalo. Throughout the trip there were extra details that made us feel special. The only reason I didn’t give 5 stars is because I would’ve liked to have more details up front, such as the exact times we would be meeting up with our guides or the times of our flights to and from the Galapagos. It was my understanding that we would receive a complete packet with this information when we met our first travel guide. As the vacation progressed we would only receive details for the following day the night before. If you are Type A personality my suggestion would be to get more details up front…

Samantha
30th Mar 2015
Verified order
Beyond all our expectations

As a result of the expert guidance and planning by Jonny at Jacaranda Travel, everything we asked for happened more or less like magic! We were met and guided throughout our South African adventure which was absolutely great, as we never had to worry if we were going to get our flights on time or be in the right place at the right time. The venues were fantastic and everything we were promised came true. I would recommend this company to anyone – actually we already have!!

Liversedge
28th Mar 2015
Verified order
Once in a lifetime family vacations.

We booked at the very last minute a 3 weeks family vacation in Vietnam. We did not have the time to prepare the trip so we decided to go with a travel agency. It was our first experience with that kind of trip but we surely will do it again! We traveled with two kids (7 and 12) from Canada and we wanted everything to go smoothly. With the help of Kate and Alec, everything went without a glitch. All the Hotels were to our taste and the planned activities pleased us all. We traveled from the north, Hanoi to Ha Long Bay then to Hue, Hoi An, Saigon and then Nha Trang for a week a the beach. The beach resort was amazing, secluded, reminding us of a vietnamese fishing village but with 5 stars accommodation. Jacada offered a personalized and highly professional service from the first e-mail contact to the welcome back home phone call. We could have booked with a canadian travel agency but Jacada website attracted us and we dont regret it at all… We are thinking of a safari in south Africa and Jacada surely will be part of our plan! Thanks again

Canada
20th Mar 2015
Verified order
We received excellent service from our agent Joyce Choi at Jacada Travel.

Our private tour of Vietnam arranged by our travel agent Joyce Choi at Jacada Travel was excellent. We did a 3-day 2-night cruise at Halong Bay, followed by a 3-day private tour of Hanoi. Joyce helped us arrange a private cooking class with a local chef at his home. He brought us to the local market and demonstrated the cooking of several popular local dishes. Everything was pre-arranged for us before we arrived the cruise and the hotels. Both before and after the trip, there was close communication between the agent and us to make sure everything went smoothly. I would definitely recommend Jacada Travel to my family and friends.

Jenny
12th Mar 2015
Verified order
Incredible trip with great destinations, guides, hotels and organization such as airport arrangements

Must see places are Hoi An and Halong Bay in Vietnam, Luang Prabang in Laos. The crowds around Angkor Wat at sunrise are a pain

Glynnis
11th Mar 2015
Verified order
Great company would highly recommend Kate Edwards would travel with Jacada again.

Loved Myanmar–if we would change the trip we would leave out certain areas and stay longer in other areas.Myanmar is a fascinating country and there is much to see and do. Our favorite places were Lake Inle, Bagan and of course the lake area. We only had one full day in Mandalay and could have stayed at least one more day.
Whenever we arrived at a new hotel there was a note from Kate which was very sweet.

Anita
03rd Mar 2015
Verified order
I had a very good experience with Jacada.

Jacada did a very nice job of putting together a vacation package that my husband and I will not soon forget. The rep, Jonny, listened to what we had in mind and worked with me to arrange all the details. He and his team were quick to respond to emails and made the process quite painless! The accommodations were all brilliant (really, beyond expectations) and the local tour guides very informative and personable. My only constructive criticism is that the vendors on the ground varied in quality. Willro (the outfit in Johannesburg) was amazing: They were prompt, flexible, and the people were all super knowledgeable and helpful. Ilios, who provided drivers in the Cape Town area, was more hit or miss. But that is picking nits. Everything else was just lovely.

Deborah
24th Feb 2015
World Class

My mom and I took a mother-daughter trip to Thailand and Cambodia as a last hurrah before I get married. Jacada and specifically Rachel Beck were amazing to work with. Rachel ensured we got the perfect mix of outdoor adventure, culture and history. Every step of the way the representatives of Jacada were friendly, helpful, flexible and comforting. We were taken care of at every turn so that we could simply focus on having a once in a lifetime experience. Specifically to the trip itself, I would HIGHLY recommend visiting the Elephant Nature Park and taking a Thai cooking class. I have no hesitation recommending Jacada and Rachel to friends and family!

Nacy
20th Feb 2015
Wow Jacada exceeded my expectations on all levels

I dealt with a lady called Rachel Beck (she really should get a job training tour operators, first class).
The cost of the trip wasn’t cheap but my partner and myself felt it was worth every pound we spent.
From start to finish this is one classy company, nothing was too much trouble.
Some companies take your money and that’s the end of it, not Jacada. Small example, after each excursion they organised we got a phone call to make sure we were satisfied with the service they provided. I could easily write several pages on the great service we received but I don’t have the time. In short if you want to spend your hard earned money on a trip of a lifetime with a company that goes the extra mile stop thinking about it and book with them. I promise you it will be money well spent.

Griffiths
17th Feb 2015
Verified order
Great experience

I went with Jacada Travel to Costa Rica for 12 days. I had used Jacada a few years ago on an excellent trip to Patagonia and Easter Island. Arranging the trip went smoothly and my agent, George, always seemed to be available even though I’m in NY and he’s in England. My flight was four hours late in arriving in Leberia but my car and driver was there and ready. All the hotels that George recommended were wonderful with very decent food and terrific service. The same for all of my guides who were on time, knowledgeable, and very aware of me. It was a wonderful experience.

Richard
12th Feb 2015
Verified order
Excellent service

We were very happy with the service we received at Jacada Travel. It was a pleasure to arrange our trip with George, and then everything worked flawlessly. Hotels were excellent, as were the guides, and the drivers. Notes from George along the way were a nice touch. No complaints!

Peter
12th Feb 2015
Perfect Vietnam experience – thanks Jacada!

With less than a month’s lead time, I decided to spend a week in Vietnam in early February. I found Jacada via a Google search, read the reviews, and decided to give them a try. Best travel decision I’ve ever made.

Kate Edwards described a variety of destinations and activities based on her first-hand experience, and together we tailored the perfect itinerary for me. All accommodations were excellent, and on-the-ground guides were knowledgeable, professional and friendly.

Best of all, I got to do exactly what I wanted, not what someone else planned for me.

The end result was a trip filled with memories that will last a lifetime. Could not be more grateful to Kate, Alec, and the rest of the team at Jacada.

Gregory
06th Feb 2015
Verified order
Another wonderful vacation organized by Ciara Owens of Jacada Travel

This is the second time of having Ciara from Jacada Travel to organize our vacation to Latin America (Peru, Chile, Ecuador, Bolivia). We had wonderful time for both trips. Right from the beginning, Ciara listened to our needs and made lots of excellent suggestions in refining our vacation plan. She always put herself into our shoes and made valuable recommendations. On the ground, Jacada in-country supports are always attentive and responsive. Ciara keeps tab of our progress along our journey and made necessary refinement to our travel plan to ensure what is best for us. After we’ve engaged her at the start of the vacation planning, we know all we need to do is to sit back, relax, knowing that the only thing we need to do is to enjoy a fabulous vacation ahead.

Eric
05th Feb 2015
Verified order
Amazing Peru

Jacada Travel arranged a memorable experience in Peru. The whole trip went very smoothly and the hotels were as expected, and even exceeded expectations. The personal service from the local guides was exceptional!
We would highly recommend Jacada Travel and Ciara Owens.

Elaine
04th Feb 2015
Verified order
Our Visit to South Africa

We were thrilled with our experience in South Africa. Jacada arranged the entire itinerary for us and there was not one flaw in the choice of lodging, accommodations, flights to and from the lodges, transportation to and from the hotels, or service overall. All in all, a magnificent trip!! Yes, indeed we saw the Big Five and many other animals also! Kudos to Byron at Jacada!!!

Kazenmaier
30th Jan 2015
Verified order
Family trip to South Africa and Botswana

Byron and his Jacada team were amazing. Everything went as planned and our family had the best time.

David
30th Jan 2015
“THE trip of a lifetime”

We just completed a 17 day journey to South Africa, Zimbabwe & Benguerra Island in Mozambique. The arrangements and transfers happened just like clockwork and were absolutely stress-free. We stayed mostly in smaller boutique hotels and they were all fabulous with 5*+ service and amenities. The tour guides were knowledgeable and fun to be around. Of course, the highlight of the trip was our Safari at Chitwa Chitwa. What a captivating place that will always be an indelible memory of ours. Tess and the Jacada staff were spot on with their recommendations and attended to every detail of the trip.

Altenburger
24th Jan 2015
Verified order
Our travel experience ( safari to South Africa, Botswana, and Zambia) was excellent and the trip of a lifetime.

All aspects of the trip was expertly handled. The lodges where we stayed were beautiful, the food was wonderful, all staff were helpful and friendly and finally, our guides were the best and showed us the animals and the wild beauty of Botswana, Zambia and Kruger National Park. It was a trip we will never forget and we look forward to another adventure with Jacada Travel.
Finally, Sam who organized our trip was very knowledgeable, charming and very helpful.
We cannot recommend Jacada highly enough.

Lorna
23rd Jan 2015
Verified order
Excellent service, wonderful trip

Ciara at Jacada did a superb job in designing or organizing a family trip to Chile. It was one of the best trips ever.

Libby
22nd Jan 2015
Verified order
Very satisfied with our tour and all thearrangements.

We felt educated and well taken care of. Guides were knowledgeable and kind. Changes happened and everyone worked hard to accommodate us.

Dangermond
22nd Jan 2015
Verified order
Amazing

Everything thing was amazing and beyond expectation. The team are very professional and evrything was well organized even the small details.

Geroge Warren and Sussan were amazing and so helpful, they are simply the best.

Yousef
22nd Jan 2015
Verified order
Fantastic!

Great service right from the begining. George Warren was fabulous. Helped with every detail. The trip was wonderful. Hotels amazing in great locations. Only one exception, hotel in Valparaiso, didnt meet same expectation but emailed George and he helped out right away. Regardless it did not detract from enjoyment of trip. Great guides, superb location of other hotels , great food, and excursions. He definitely knew Chile and Patagonia! I was not sure how this would turn out as this was my first expereince with Jacada, but it was really amazing! And we have travelled a lot with many tour companies. We will use Jacada again, and recommend to others, but I have to say, it was mainly because of George’s excellent service!

19th Jan 2015
Verified order
Fantastic Thailand experience

We enjoyed travelling with Jacada for the 3rd time, this time to Thailand. This was another unforgetable experience. Thanks to Kate and the team for such a well orchestrated trip! Everything from the moment we landed in Bangkok up to the last day went very well. Once again we were quite impressed with your recommendation of hotels and quality of guides.

Vladimir
16th Jan 2015
Verified order
Chile trip

George and staff did a great job arranging a custom trip for us and another couple. Just the right balance of comfort and adventure

Michael
14th Jan 2015
Verified order
Outstanding Experience for All!!!

Our experience with Jacada setting up our Safari, Wine Country and Cape Town adventure went off with only a few small glitches .

The hotels were first class with only a small hiccup at The Bay in Cape Town. They weren’t ready for group of 16 and left us sitting around for a couple hours in the lobby. While they treated us to coffee and soda, it was quite an inconvenience. On the other hand, our lodging in Kruger, Simbambili, was outstanding and exceeded our expectations. The Residence in Johannasburg was incredible and the service impeccable.

The transportation was good not great. They didn’t have enough seats and luggage storage on one of the legs and that was very uncomfortable for some. Other than that, I was very impressed by the timing of airport pick-ups.

Overall, I would highly reccomend Jacada for any trips. I will be using them for my next adventure to Africa, no questions asked!

William
13th Jan 2015
Verified order
Absolutely professional company from start to finish.

We had a nine day window to fill in between tours that we had booked previously. I chose Jacada Travel from the Internet by googling tours in South America. After submitting my request on line I was very surprised how quick I had a response from Jacada agent. (Emily Opie)
from there on the booking procedure by email and telephone was extremely easy and professional.
After explaining what we required and informing Emily that we didn’t know much about South America. In no time she came back with options that were tailor made to fit our time frame and requirements.
The actual tour involved several flights through Argentina and Brazil so therefore many different guides.

Every guide was absolutely fantastic punctual,informative and easy to converse with. We have traveled the world a lot in the last seven or eight and the guides were definitely the best we have en-counted.
The standard of accommodation was excellent with some being off the beaten track which was great. You can see that they were hand picked as the hospitality at everyone made us feel so welcome and at home.

The little notes and gifts from Emily along the way also gave the tour a personal touch.

We will definitely use Jacada Travel again and will have no hesitation in recommending them to our friends.

.

Slingsby
13th Jan 2015
Verified order
Wonderful Experience

We had an amazing trip. Everything was well organized. I recommend Jacada highly.

Emilie
13th Jan 2015
Verified order
Peru and Machu Picchu

Exceptional from start to finish. The staff in London and over in Peru were all incredibly helpful, knowledgable and went beyond the expectations on every level.
Very impressed. I will be traveling with them again.

Sarah
13th Jan 2015
Verified order
Another unforgettable adventure planned by Jacada

This is my second trip planned by Jacada. Both trips have been fantastic- wonderful adventures with superb lodging, excellent guides and a mixture of off the beat adventure .

I found my travel planner Kate available at all times and she was a wealth of information. She was able to contour our trip to suit us perfectly. I would not hesitate to recommend Jacada to anyone looking for a seamless trip which combines adventure, luxury and attention to detail.

Bobson
12th Jan 2015
Verified order
Trust your most important travel and vacation planning to Jacada Travel with full confidence that they will exceed your highest expectations.

Usage: Romantic, worry free and full service vacation in Argentina and Chile with main focus on a mix of trekking with luxury in Patagonia celebrating our 25 year marriage anniversary and my wife’s 50th birthday.
Planning: Jacada Travel immediately responded to original inquiry. George Warren has extensive living and travel experience in Patagonia. George spent the time to fully comprehend my goals for the trip and our interests. He recommended an itinerary that included several areas of both countries. We worked through narrowing down the scope to a workable ~20 day vacation. He worked with me to enable the surprise presentation to my wife on Valentine’s Day, 2014.
Communication: George was always available for calls and monitored email nearly 24 hours/day. When he was out on vacation, there was a knowledgeable representative that immediately responded to my inquiry. I never felt that there was a gap in coverage. I never felt that the time delta between U.S. and London was a problem.
Accommodations: Jacada Travel truly is the source for high end accommodation recommendations. Every place we stayed throughout the two countries was unique and either met or exceeded expectations set by George during our discussions.
Execution: I cannot say enough about the successful execution of the travel experience. All the people with whom we interacted during our trip were first class. The guides, drivers, hotel contacts, etc. were all timely and reliable. We felt like special guests especially upon check-in at a new hotel we would receive a personalized gift or note from George@Jacada Travel. It is the extra touches that set this team apart from others. George insisted on getting us into a couple of restaurants in Buenos Aires and Ushuaia – if he makes a recommendation…take it!
Follow-up: Jacada Travel continues to be in touch with us to ensure that all aspects of the trip met expectations. I can tell that they want to continue to improve.
You can truly trust your most treasured vacation planning to Jacada Travel.

Blake
11th Jan 2015
Verified order
The Perfect Honeymoon

Jonny helped us plan a trip of a lifetime and the most spectacular honeymoon. We enjoyed 4 days hiking, touring and eating our way through beautiful Cape Town before heading to Sabi Sands for some rest and relaxation while on safari. It was such an incredible experience. One of the best parts of our trip was visiting Livingstone, Zambia and Victoria Falls. We had a blast exploring the mighty Zambezi River whether it be by sunset cruise, fishing trip, or white water rafting. Jonny made sure every detail was absolutely perfect. From the transfers and tours to the accommodations, everything felt so special and like the trip was truly planned just for us, with our needs in mind. I would highly recommend Jacada Travel to anyone looking to take a trip of a lifetime.

Matt
10th Jan 2015
Verified order
Fantastic Chilean Vacation

I have already submitted my lengthy review about our trip to our trip coordinator Ciara who did a wonderful job! This is our second time using Jacada for travel in Latin America.

While we had a few hiccups it did not impact us too badly and our experience. These hiccups were not due to Jacada but the local agency in Chile. The local guides were fantastic and always wanted to go out of their way to make our visit to their country perfect.

Graff
10th Jan 2015
Intrepid Myanmar

Just returned from an incredible holiday in Myanmar thanks to Jacada Travel and Kate Edwards in particular. This was my second experience working with Jacada. After a wonderful holiday in Argentina in 2013, I reached back out Jacada to plan a holiday in SE Asia. I hadn’t originally thought about Myanmar as a destination but after a few conversations with Kate and feedback from her own holiday there last spring, I was convinced to book travel there. I am so glad that I did.

Myanmar is in one word an amazing place. The scenery, the sights, the food, and most of all the people make Myanmar a special place that much of the world has yet to see. From my arrival in Mandalay to my departure nearly three weeks later from Yangon, every detail of my was planned and executed perfectly by Kate and Jacada.

Some of the most memorable aspects of my Myanmar holiday:

1. Trekking and home stay in the northern Shan state: Three days and two nights trekking with a local guide through the mountains and villages of the northern Shan state. Spent both nights in a local home. An amazing and unique opportunity to see the true Myanmar.

2. Candle light market in Hsipaw: Experienced an open air market lit only by candle light. Every day from 3:30am to sunrise, locals sell fruits, vegetables, meat, and fish.

3. The temples of Mandalay: Saw several of the most incredible Buddhist sites in all of Myanmar located in and around the city of Mandalay. Capped my stay by watching the sun set over the U Thein bridge.

4. Bagan: Everything about Bagan is magical. Over 2000 stupa and pagodas from the 11th to 13th century dot the countryside – all accessible by foot, horse carriage, and bicycle. Viewed another incredible sunset from the top of the Shwesandaw Pagoda.

4. Trekking from Kalaw to Inle Lake: Picturesque trek from the mountains of Kalaw down to beautiful Inle Lake. Spent a night in a Buddhist monastery.

5. Inle Lake: Wonderful Villa Inle Lake Resort, beautiful sunsets, magical fishing villages, and the amazing Shwe Indein pagoda complex make a stay on Inle Lake incredible.

6. Ngapali Beach: Relaxing, beautiful, quiet, and uncrowded are the best ways to describe Ngapali Beach. Enjoyed the white sand beach and the warm water of the Bay of Bengal.

7. Yangon: No trip to Myanmar is truly complete without a visit to Shwedagon Pagoda – the most important and famous Buddhist site in all of Myanmar.

Reznik
09th Jan 2015
Verified order
Vietnam/Cambodia

Kate from Jacada travel did an amazing job for myself and my family planning our trip. I would absolutely use her and the company again.

Karen
09th Jan 2015
Verified order
Jacada Tour to the Galapagos & Ecuador December 2014

A very enjoyable and educational trip and good value for money. The vessel Isabela II is well managed with good service and professional naturalists

W.S.Wong
08th Jan 2015
Verified order
Family Trip to Vietnam – Christmas 2014

Jacada is fantastic — luxury, personalized service. Jacada exceeded our expectations every step of the way — planning phase, during the trip, and post-mortem. I would recommend this company to anyone.

Our family spent 18 days in Vietnam (Con Dao, Hoi An, Saigon) for Christmas in 2014. We took our children (8 year old, 12 year old). Since we had never been there, I spent lots of time researching the country (history, culture, activities, adventure, etc). I found Jacada on the web after becoming frustrated with all of the planning and I spoke to Kate, the Southeast Asia expert.

Kate arranged everything and then some. Flights, hotels, daily adventures, restaurant recommendations, etc. She prepared a beautiful online multimedia itinerary (for us to share with other family and friends), had goodies (wine, kids’ chonkies, etc) sent to our rooms, and made sure every detail was taken care of. She was also super responsive, knowledgeable and very helpful.

Jacada made us feel like VIPs during the trip. Our favorite venues/activities organized by location (for those who go included):

1. Con Dao. Six Senses. Off the chart relaxation at boutique hotel. Gorgeous beaches, prison tour, moped ride around island, Vietnamese cooking class. (Weather wasn’t as favorable for scuba/snorkeling at that time because of storm in nearby Philippines.)

2. Hoi An. Alma Courtyard. Lantern making, full day biking tour and working with the local farmers on their rice paddies and vegetable gardens, street food tour, daily massages included in boutique hotel price.

3. Saigon. Park Hyatt (although I’d start to look for another newer hotel that’s less run down…maybe Le Meridien when it opens in 2015). Side car tour, Cu Chi tunnels and Mekong River tour.

No doubt we will work with Jacada again in 2015…maybe Botswana/Namibia? 🙂

Brian
08th Jan 2015
Verified order
An extraordinary family trip that we thoroughly enjoyed.

Ciara, our travel consultant at Jacada, was outstanding. She helped create a fabulous itinerary, with great hotels, memorable experiences and excellent logistics and coordination. No detail was missed, and everyone in our family had a great time. It was very clear that much thought had been given to every aspect of the trip.

Mark
08th Jan 2015
Verified order
Outstanding African Vacation

Byron at Jacada travel organized a super African vacation for our family, despite substantial challenges from us. Our group consisted of nine person, ranging in age from 10 to 74, traveling around the world from different locations on different days and ultimately meeting up in Cape Town. That is a lot of moving pieces, but despite all the logistical challenges, Byron and the Jacada team organized a magnificent holiday that was enjoyed by all.

In Cape Town, we enjoyed an “eating tour,” a trip up Table Mountain, a tour of Robbin Island, a cultural walk through the City, a tour of Cape Point, and a magnificent Christmas dinner.

Byron then organized an unforgettable safari in the Okavango delta in Botswana.

Thereafter, we returned to South Africa for several relaxing days in wine country.

We could not have had a better time, and we all highly recommend Byron and the Jacada team.

M.
08th Jan 2015
Verified order
First-Class Experience!

We had an amazing trip in South Africa over the Christmas and New Year’s Eve holidays! Tessa at Jacada Travel listened to our wants and needs and helped to plan a great personalized trip, giving us time in the Cape and on safari. Everything ran on time, and the lodging accommodations exceeded our expectations. There were a couple of snags with respect to a portion of our itinerary, but Jacada and their local South African partner New Frontiers worked together to resolve all issues. Thanks, Jacada, for an unforgettable experience!

Kimberly
08th Jan 2015
Verified order
Excellent experience!

I had an excellent experience working with Jacada from the time I first contacted them all the way through my amazing honeymoon trip! Great people, great recommendations and great travel accommodations; I would definitely work with Jacada again.

Joey
08th Jan 2015
Verified order
Best travel experience ever!

When my wife and I were searching around for a travel company to organize a trip for us to Patagonia, we found Jacada through a Google. We are very glad that we did. We live in Utah, and had some misgivings about dealing with a company in London. Our concerns proved to be completely unwarranted. From the very first phone call the customer service and professionalism were first rate. Our travel coordinator, Ciarra, put together a great itinerary that covered all the highlights that we wanted to include in this trip. She and the entire staff at Jacada worked to fine tune the itinerary to suit our preferences. No question or request was too small or inconsequential for them to address. They even made dinner reservations for us in the restaurants of our choice. Prior to leaving we received a personalized book that described in great detail everything we could expect to encounter in terms of the logistics of our journey. With some very minor exceptions, everything we were told happened just as described. We were met at every stop by a local guide and driver some of whom became our good friends. All the accommodations were first rate. At each location along the way we were presented with a personal note from our travel coordinator ( and often a bottle of wine) to welcome us and to update us on our itinerary. All the little touches enhanced our experience and made this Patagonian adventure the trip of a lifetime for us. I would not hesitate to use Jacada’s services again or to recommend Jacada to anyone who desires to travel in this style.

Bari
06th Jan 2015
Exceeded our Expectations!!!

Our South African honeymoon was a truly flawless experience from start to finish! Despite the 6-hour time difference, we were able to plan a personalized trip with Jacada Travel. We received a quick response to our initial inquiry from Tess. From that point on, all communications were very easy and timely. Tess was incredibly attentive and thorough. She took the time to piece together our desires with her EXCELLENT recommendations to give us an amazing custom tailored honeymoon. It was apparent from the start that she was very knowledgeable with South Africa and definitely an expert in the various attractions, dining, accommodations, etc. The trip itself was a once a in a lifetime experience that went flawlessly. Tess was able to coordinate each detail of our pre-booked outings/tours/dining reservations so that we had a completely stress-free experience! All of the accommodations she recommended were absolutely LOVELY and LUXURIOUS with impeccable service. Each accommodation made us feel like true honeymooners with special touches/surprises/upgrades. The dining experiences were all top-notch as were their colleagues on the ground at Ilios Travel who were very knowledgeable, welcoming, and friendly.

We cannot thank you enough for creating a honeymoon that exceeded our expectations, and we hope to use your services again in the near future!

Patel
20th Dec 2014
Verified order
No better way to experience South Africa!

Jobi listened to our preferences and put together an itinerary which was spot on! The Royal Livingstone was beautiful and sitting in the “Devils Pool” was an experience we’ll never forget. We’d also recommend Ngala Tented Camp to anyone visiting that part of the world. The Winelands and Cape Town was also a great way to finish. Having a 3.5m Great White stick it’s nose in the cage is another experience we won’t be forgetting anytime soon either. We’ll done Jacada, we had a great trip!

David
18th Dec 2014
Verified order
Simply Outstanding Experience & Epic Trip! AAAAAAAA+++++++++++++

Planning a luxury trip to Africa from the States is not a simple task especially when trying to visit several places and a couple different countries. We started with one travel company (based in the States) and became frustrated with the process. After doing a little research, I sent an email to Jacada Travel and Byron Thomas responded to me very quickly and then called me to discuss the specifics of the trip. Within 2 days, Byron set up a truly epic trip that minimized travel time and flights between all the destinations. Basically, all I had to do was arrange the flights to/from the States and Johannesburg. The itinerary included Victoria Falls (Livingston), Cape Town, and safaris at Londolozi (HIGHLY, HIGHLY recommend!) and Tswalu. From planning the trip, to personal notes left for us at each accommodation, to following up upon our return, Byron and Jacada did an amazing job. The next trip to Africa is already being considered and I am looking forward to working with Byron and Jacada Travel again!

Ariel view of waves breaking on a forested shoreline