We went to Marrakesh, Essaouira and Oualidia with Jacada. Our only regret was not having had more time to spend in Morocco. It was absolutely magical. James from Jacada must have been able to read our mind putting the perfect vacation together, which not only the adults but also our 6 and 10 year old boys enjoyed. Everybody we came in contact with was absolutely professional, kind, flexible and kid-friendly. We always felt safe, well taken care of and in good hands. Particular shout outs to Sallah, our guide in Marrakesh, and Mohammed, our driver.
From start to finish everyone I interacted with was wonderful to work with! I’ve never worked with a travel agent before my trip and now I’ll never travel without one!! It was so nice to sit back and relax and have a trip planned for me that was totally customized to me and my preferences. We had an absolutely incredible time on our trip and I feel like they took extra precautions to make sure we were safe and had a good time! Truly, I would not have had as good of a trip if I planned it on my own. Worth every penny!!!!!
We had an incredible experience planning our honeymoon with Leanne and Gilda from Jacada. They crafted a personalized itinerary that exceeded our expectations, taking into account our desires and budget. Leanne’s insight on different islands and cities was spot-on, and the detailed emails, including maps of international airports, made our journey seamless. The constant communication and check-ins added a sense of comfort, and the guides provided an immersive cultural experience. Jacada’s choice of companies and VIP treatment truly made our Thailand honeymoon unforgettable. The balance of activities and relaxation was perfectly planned, especially for purpose of a honeymoon. The hotels curated by Jacada were not only beautiful and dreamy, but also so unique. Overall, Jacada’s meticulous planning created the most memorable and well-rounded experience for our honeymoon and we are so so grateful! ☺️
Another incredible trip by Jacada. This was our 3rd booking and it did not disappoint. Everything was specialized to our interests and executed perfectly. Well done Jacada.
I just came back from my Costa Rica trip , it was amazing, the attention to details , everything I wished for in this trip was there , not to mention the lovely surprises arranged by lily and Berni like lovely picnics , photographer and even a helicopter ride . We had the best time this is my my fifth trip with Jacada and second trip with lily and berni again I’m so pleased with everything
Jacada provided impeccable customer service for our trip to Namibia for our ten year anniversary. Our amazing trip designer Jacob Maahs was super brilliant in the itinerary he created for us, and he pulled it off at the very last minute (we are bad planners). He was a true pleasure to work with and I would trust him with any and all my future adventure travel needs.
Jacada planned our trip of a lifetime to Vietnam and Thailand in January/February 2024 for 3 weeks. From the moment we landed in Hanoi, they prioritized our entry through customs to a no wait line and transferred us to our guide and driver. It was seamless and professional the entire trip. We experienced the culture and people in authentic day trips through the trip. Making rice paper in countryside home, drinking tea and playing music with a local family to traveling the Mekong delta in a fast boat. We had 6 different guides/drives and all of them made sure our experiences were perfect. The accommodations were all 5 stars and well situated and appointed. The top hotels included Capella in Hanoi, Four Seasons in Hoi An and Six Senses in Kao Yao Noi. It would be very difficult to not use Jacada again after having sure a wonderful trip with no worries. My trip advisor Rosanna Convey made sure we hit all the top spots and had the most spectacular trip.
Perfectly planned and executed African safari
The organization and detail of travel was superb! Jody and Charlotte helped every step of the way. It was a luxury safari. The game drives and accommodations were wonderful. It was a trip of a lifetime!
Landing at airport and being greeted by a personal representative to walk you through every what, where and when.
What a fantastic trip to SE Asia! The trip could not have been better. The activities and tour guides were terrific. The food was delicious and the hotels were each unique with terrific customer service. Rachel and Cathy at Jacada were so professional and a pleasure to work with to plan this trip. It isn’t easy to flawlessly coordinate lots of local flights and connections, but everything went smoothly and we thoroughly enjoyed it. Kudos to the Jacada team!
Every detail from the lodging at 5 different stops, to transportation in-between, to recommendations on what to do and planning excursions was handled with absolute precision by Ellie, Cathy and the rest of their team. Cannot recommend working with Jacada, specifically Ellie and Cathy, highly enough. They made it possible for my family to enjoy the trip of a lifetime!!
Everything from the almost last-minute pivot to travel to Costa Rica and the execution of the scintillating itinerary was amazing. Demi Roberts planning and coordinating was seamless. The Jacada local team accommodated every wish and needed adjustment as did the resorts. But above all, the activities were beyond our highest expectations. Active stops (zip-lining, horse back riding, dolphin watching, hiking) and hands on activities (cooking with locals, coffee and chocolate making) made for the perfect blended holiday. There was just so much to rave about and we were over the top thrilled with all the attention and planning that Demi gave us in the planning and execution. All three generations loved every minute of a memorable adventure. THANK YOU JACADA!! We’ll be back!
Full wrap-around service for an extraordinary experience
These guys are the best. Their attention to detail in the planning and execution makes them the perfect travel partner.
The planning process was smooth. Lily was great. She listened and made suggestions. All drivers and excursions were on time and very enjoyable. We really enjoyed the accommodations. Great experience.
From the first phone call, to the moment our guide dropped is back at the airport at the end of the trip, everything went so smoothly. Great planning, great itinerary, great guide/driver, great service, a great experience!
Working with the team at Jacada (specifically Rosanna and Gita) made for a seamless and incredible trip to Thailand! They took care of everything from start to finish except the international flights (we chose to do that on our own), and it was perfect. They incorporated our interests and preferences into such memorable and fun activities throughout our trip….there were so many fantastic experiences I can’t begin to list them all. The accommodations they booked met or exceeded our expectations. The local guides they set us up with were knowledgeable and fun to be with. Even their local restaurant recommendations were top notch. They were always responsive, and we felt supported throughout the process. We’ve worked with other custom and bespoke travel agencies, but usually there’s at least one small hiccup along the way. Not with Jacada…it truly was seamless from start to finish!
We experienced a culturally rich tour of Vietnam. The excursions were fun and engaging and our accommodations lovely. Everything went off without a hitch. Keith and Cathy did a great job putting our trip together. Can’t say enough good things about Jacada
My adult son and I traveled to Chile in January 2024. Jacada, really Jen Richt, had this wired from the start. Great planning. Wonderful choices of lodges, great activities etc. The logistics were good, not perfect – they never are, and when there was a hiccup, Jacada jumped into the breach and fixed it. My second trip with Jacada (first to Africa with a partner agency was not nearly as good) and definitely not my last.
The experience was great in that everything was handled down to the last detail. The accommodations were 5 Star, and the experiences were some that we would not have known about on our own.
My family of 4 adults (2 adult sons) went to Iceland over the Xmas holidays from 12/21/23-12/27/23. The trip was outstanding! One of the best trips we have had as a family. There is so much to see and do in Iceland especially if you are looking for “action/adventure” type of activities, and especially in the winter. The country is also breathtakingly beautiful. Jacada was great in helping to organize the trip which was done somewhat 11th hour (in late October) and in the midst of an active volcano. The travel coordinator and concierge (Meg and Anna) were extremely organized/knowledgeable/easy to work with throughout the entire planning
process. They made great recommendations on hotels , activities, and restaurants. They also promptly answered all of our questions re the volcano situation, worked to assure us that the trip would be safe, and made necessary adjustments before and during the trip when certain areas (like the Blue Lagoon) were closed. Our guide, Svenni, who was with us as guide/chauffeur the entire trip, was outstanding! He has a HUGE personality, tells amazing stories, has a great playlist to listen to while traveling, and knows Iceland inside out. We called him the “jewel of the trip” he was so accommodating, knowledgeable and pleasant to be with.
The four of us agreed that we would definitely like to return to Iceland in the future and would definitely consider using Jacada again as a trip organizer on future trips.
We used Jacada for our Peru/Macchu Picchu and Chile/Easter Island trip and our experience was extraordinary! Our travel designer Lily took my dream itinerary and made it all come true. Every single aspect of our trip was first class. The guides were all exceptional and treat us like family. We also dealt with Berni as our departure drew closer and she really delivered. At the mid point my husband was hospitalized with salmonella, altitude sickness and a parasitic infection and everyone jumped into action. Our guide in Cuzco even met us at the hotel upon discharge to see how we could salvage our last days in Cuzco.
On Easter Island , the Explora Lodge was every bit what was advertised. We were at out 1st moai one hour after landing!
Every aspect of this trip was the bucket list trip we dreamed of and planned. Will definitely be calling Jacada again!
High-quality touring at high-quality hotels no matter where you may find yourself. We like to immerse ourselves in a new country by day and relax at night. Jacada made that happen in far-flung Cambodian locales from the bustle of Phnom Penh to the jungles of the Cardamom Mountains to the sites of the temple city of Siem Reap. Truly special.
The whole trip, from first contact through the planning process to the actual trip itself was top-notch. Every detail was considered. Every wish was granted. The level of caring, detail, and consideration given to the planning and execution of the trip was incredible! We are usually “do it ourself” type travelers but after this experience, we won’t do a trip without Jacada again!
They were so easy to work with and helped us navigate an unexpected illness at the start of our trip. The local guides they found and experiences they selected were really exceptional.
Planning our honeymoon with Jacada was the best experience. Working with Ellie and her team made the process seamless. They were so patient with us with so many personal life changes that ended up affecting the planning process for a little, but it all worked out in the end.
They took the time to get to know my husband and I and activities we would like to enjoy.
Also transportation was a breeze, and the hotels they put us in were 10/10. We truly cannot thank them enough for planning our dream honeymoon and we look forward to working with them again in the future.
If you’re looking to plan a trip of a lifetime, do not hesitant to go with Jacada.
Rosanna and Cathy helped us execute our DREAM honeymoon! We visited Thailand and their recommendations and itinerary were perfectly catered for us. They were extremely communicative, helpful and responsive. Thank you thank you thank you! You gave us memories to last a lifetime.
Well worth every dollar spent! Jacada provided a seamless, spectacular, fully supported travel experience.
From carefully chosen itineraries, to welcoming and skilled guides, to drivers who arrived with cold towels and drinks, we felt supported, seen, welcomed and heard at every step. This was our first trip, but will not be our last!
This was probably the best vacation I’ve ever had. They thought of everything, and I truly felt like a VIP throughout the trip.
The attention to detail while planning our trip was great. They have great local partners that just made our trip amazing from pick up at the airport when we arrived to when we left Nepal. Great job all around. Ellie and Cathy really went above and beyond understanding what we were looking for and planned every detail so well. They really paid attention and what we experienced was great. Thank you for not making us feel just like another number churning through Jacada. This was personal and truly an amazing experience.
Excellent 2 week experience with Jacada Travel guidance.
It was comforting having someone there to meet and greet us at our many relocations. We thoroughly enjoyed our guides. Great personalities, knowledgeable and upbeat. Our vacation went way beyond our expectation or imagination. We would definitely use Jacada Travel again.
The accommodations were all top notch, including the catamaran we traveled on through the Galpagos. All the guides were amazing and knowledgeable. Overall everything was well executed. The itinerary was well planned and we had an amazing experience, overall.
Our Southeast (Singapore, Thailand, Cambodia, and Vietnam) trip planned by Leanne Anglo and Cathy Jocubeit was perfection. We had the most wonderful time, and it was because Leanne and Cathy listened to what we wanted on the pre-planning calls before our trip and executed. Everything was either what we wanted or even better. From the tour guides to the accommodations to the activities planned to the food experiences. It was all above and beyond. The tour guides were all spectacular. They were all thoughtful, friendly, and knowledgeable. You could tell they had pride in their craft and teaching and showing us about the country/city we were in and giving us the experience of being a local, which is what we wanted. Also, the food recommendations every tour guide gave us in addition to the places they took us to eat were amazing. We had the perfect blend of street/more casual food as well as more exotic and higher-end food. We enjoyed it all and gained some weight as a result, but it was well worth it. We honestly loved every meal and every single food item we ate. We had a wish list of foods we wanted to try before going on the trip and we were able to eat all the foods on our list and then some thanks to the tour guides. They too, listened to us and helped to accomplish our food goals. The accommodations were all first class and we immersed ourselves in every hotel we stayed at. They were all luxurious and perfect location-wise. We were always centrally located, so we were able to often walk around and take in sights on our own. The activities planned for us were varied and we enjoyed every single one from the Hawker tour in Singapore to the elephant experience and driving tuk tuks in Chiang Mai to watching the sunrise at Ankor Wat to visiting the CuChi tunnels and the vespa/food tour in Vietnam, which was a family favorite. We loved every activity, and it was everything we were hoping for and then some. All in all, this trip was a dream come true and there was not one thing we did not love about it and we are grateful to Jacada/Leanne/Cathy. We cannot wait for the next trip and creating more fabulous family memories! We will be in contact when that time comes. THANK YOU!
I worked with David in mid-2023 to plan a trip at the end of the year. I started thinking about Belize but as I thought more about it and described things I like to do, David and I agreed on Ecuador. I asked David to help me plan a trip on 3 pillars: culture, great food, and some physicality. David suggested Quito, followed by the Amazon (Napo Wildlife Center), and back to the highlands (Hacienda Zuleta). My trip culminated in three very different, immersive, and wonderful experiences. I did not have time to go to the Galapagos but when I am ready, I will contact David to help plan my trip. I highly recommend David and I will definitely work with Jacada in the future.
Our trip was to Thailand, Cambodia and Singapore. This is the second trip we plan with Jacada and they have both been outstanding. We were two couples travelling and we are very appreciative of the hotel and tours recommendations we received on the planning stage and the flexibility and courtesy of the local tour guides whom accommodated all our requests. Being a bespoke experience it is very important to get the right input in the planning stages and we adjusted our vacation plans a few times before zeroing in on what all of us thought we were looking for, and it all turned out great. We were travelling to places none of us had visited before, but always felt comfortable that our trip was under control. Will definitely work with Jacada for our next adventure.
Delfina and Carlos planned an amazing trip for my mom, sister and I to visit Argentina and Chile. From arrival in Santiago, until we traveled back to the United States, everything was planned perfectly. The hotels were fantastic, we went on some of the best excursions that we’ve ever experienced, and transfer between the locations was seamless. Would highly recommend this agency to anyone traveling somewhere new!
I’ve traveled a lot, but never like this! My recent trip to Japan with Jacada exceeded my expectations in every aspect. Working with Lauren and Leanne was easy right from the beginning, and they truly turned it into the most effortless and relaxing vacation I’ve ever experienced. There’s no way I would have ever been able to plan a trip like this by myself. Their knowledge and partnership with a ground team in Japan were invaluable. The itinerary was personal, communication seamless, and the little details they surprised us with were pure delight! For anyone who values efficiency and stress-free travel, Jacada’s services are a total game changer.
Jacada delivered beyond expectations with an extraordinary 10-day South American vacation filled with beautiful sights, sensational accommodations, friendly staff, and stress-free experiences. I would give them credit for the great weather if I could, that’s how flawless our experience was. From the moment we made arrangements with David, we knew we were in good hands. It is apparent that the team communicates and works together down to the most specific details. Everything was handled with professionalism. It’ll be hard to top this vacation.
Our Jacada Peru trip was a first-class experience. Everything was seamless. The guides were excellent, the hotels were appropriate (some were really excellent), the logistics were perfect. There were many thoughtful small touches that made a real difference (snacks, a boxed lunch on the day we were picked up and went on a long drive), water, small gifts for the kids, etc. We loved being on a complicated trip where we did not have to constantly be managing logistics, tickets, boarding passes etc.
Jacada planned our honeymoon across Thailand and Cambodia and we can’t say enough about how perfect it was from end to end! The variety of activities, the luxury of hotels, the friendliness of our guides, the communication and support from the whole team (thanks Keith and Gilda!) were all beyond our expectations. In Thailand, learning to drive tuk tuks and spending time with elephants really stood out as highlights. And we’re so glad the team recommended Cambodia as a part of our trip because the whole country just stole our hearts. Already planning our next Jacada trip!
Amazing, curated travel planning. The more we use Jacada the better they know us = a progressively more personalized trip each time.
They have experts for each continent and consequently there is a wealth of personal knowledge which goes into the planning of every journey. (On occasion, right down to which *room* on a particular ship is the best to stay in!!)
I cannot emphasise enough the peace of mind I experience when travelling with Jacada. Every airport or land transfer, every local phone number provided in case of emergency and the responsiveness when even a minor problem arises is second to none.
I can totally recommend Jacada without a moment’s hesitation and personally cannot imagine planning a trip without them now.
Amazing trip – four different stops running the length of Chile and then Antarctica, all flawless in terms of logistics, support service of local agency, and perfect hotels/ excursions/ guides etc….just a joy to travel and see the world without having to worry about all of the complex arrangements. A level of personal service and attention to details, and a responsiveness when needed for help.
Jacada really listened to our vision of the trip. They found beautiful out of the way eco lodges with terrific food, guides who were knowledgeable, and a driver who was professional and helped us explore places that weren’t full of tourists. This is the first time we went on a trip that we weren’t 100% in control of and we were nervous. But Jacada came through for us.
We had a lovely experience with Jacada Travel, specifically with Ellie and Gita. They put together a great itinerary and we were truly satisfied with the diversity of experiences and the quality of everything. The little personal notes we found from both of them in each hotel we were in , added a special touch. Very attentive to our needs and personable. They demonstrated great customer service .
Jacada was incredibly attentive throughout the process. They work with great vendors and clearly communicated all our requests/needs to hotels, camps, tours, and guides. Monitored the trip throughout and followed up after.
Great trip to Ecuador through Jacada. David and Anabel made sure that everything went smoothly. Will definitely use Jacada again.
Jacada designed a once-in-a-lifetime trip to India and the Maldives for our honeymoon. We spent 9 nights in northern India, traveling to Delhi, Agra, Jaipur, and Udaipur then 4 nights in an overwater villa in the Maldives. The travel designer and concierge team member from Jacada assisted us with planning every last detail and provided excellent, well-informed recommendations for all aspects of the trip. The local guides from Banyan, Jacada’s partner on the ground in India, were excellent. The Banyan guides possessed significant expertise on the different monuments / sites that we visited, were extremely friendly and conversational, and had fantastic recommendations for dining and shopping. After our Air India flight from Bangalore to Male was unexpectedly cancelled a few hours prior to departure, Jacada’s partner went above and beyond the call of duty. Upon hearing about the cancellation, the Banyan team quickly sprang into action and rebooked us on to another flight (1 hour later than the original flight) with a separate airline, ultimately helping us avoid an issue that could’ve ruined our trip and prevented us from getting to the Maldives all together. We stayed at the Imperial in New Dehli, Oberoi Amarvilas in Agra, RAAS Rajmahal Palace in Jaipur, Oberoi Udaivilas in Udaipur, and Varu by Atmosphere in the Maldives (all-inclusive resort). The luxury hotels in India were spectacular – each offered world-class service and accommodations – arguably better bang for your buck on hospitality than any other destination in the world. Jacada’s team sprinkled in different surprises throughout the trip that we will remember for many years to come. This trip was truly an end-to-end experience, exactly as Jacada advertised, from the moment we stepped off the plane in India to the moment we departed to return home. We look forward to using Jacada on future trips.
Our itinerary to Sri Lanka and Maldives was PERSONALIZED and CUSTOMIZED! Travel agent, Leanne Anglo, personally called me, asked our desires, LISTENED, and established a FABULOUS itinerary!! Our 2-week vacation was perfect as it included so many highlights that you’d want on a wonderful, relaxing and memorable vacation. We spoke with Leanne several times over the 16-month planning stage – to make sure all was good and for her to answer any questions. She was very reachable, responsive, pleasant and professional. Gilda Tang from Jacada was also introduced into the picture once the itinerary was established and was also responsive to questions we had in the interim. My husband and I are world travelers and have gone on many, many trips throughout the decades. We’ve dealt with many travel agents (usually just on-line, not conversing), but never did we get such attention to our wants as we did with Jacada (we were usually provided an already established itinerary). Jacada is unique in that they actually talk to you to plan the trip. (We had also mentioned to Leanne some “don’t want” activities like tacky shopping! So, our itinerary excluded it!) We will stick with Jacada for future travels…already booked with them our Namibia vacation for this year!
